Photography
Isaiah Surin
Student
Highbury,SA
Summary
Highly efficient employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Service Crew Member
Piccoli Lotti
01.2023 - 01.2024
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Calculated totals, processed payments and issued receipts.
- Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Delegated tasks to employees, taking skill, availability and project needs into consideration.
- Operated cash registers and POS systems, handling over RM1000 in cash daily.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Collaborated with team members to meet high standards of service during peak hours.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
Fresh Area
Common Grocer
04.2021 - 07.2021
- Increased customer satisfaction rates through knowledgeable guidance on selecting ripe fruit or vegetables during peak seasons.
- Maintained a clean and safe shopping environment through consistent sanitation practices and adherence to safety protocols.
- Maximized sales by creating visually appealing displays that promoted seasonal and high-demand items.
- Enhanced overall store appearance with consistent maintenance of produce displays, including trimming leaves/branches as needed for visual appeal.
- Adapted quickly to changing store layouts or product offerings, ensuring seamless transitions for customers and fellow staff members.
- Collaborated with team members for efficient restocking, inventory management, and product merchandising efforts.
- Provided excellent customer service through accurate weighing, pricing, and bagging of produce items during checkout process.
- Ensured freshness and quality of products by conducting daily inspections and rotating stock accordingly.
- Used knives and plastic wrap to trim and package produce items for individual sale.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept tidy and organized area to comply with cleanliness standards.
- Sorted and packaged produce items to prepare for shipments.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
Bachelor of Arts - Psychology
University of South Australia
Adelaide, SA 04.2001 -
Skills
Menu Memorization
English, Malay, and Mandarin Fluency
Safe handling standards
Strong Work Ethic
Team Collaboration
Inventory Management
Salesmanship
Visual Communication
Creativity and Innovation
Problem-Solving
Flexible Schedule
Inventory Restocking
Cash Handling
Customer Service
Interests
Psychology
Being Outdoors
Timeline
Service Crew Member
Piccoli Lotti
01.2023 - 01.2024
Fresh Area
Common Grocer
04.2021 - 07.2021
Bachelor of Arts - Psychology
University of South Australia
04.2001 -