Isaiah Symonds
Sydney,NSW
Summary
Service-oriented hospitality professional with experience in luxury environments and high-end sales. Delivers exceptional guest experiences through innovative problem-solving and strong interpersonal skills. Excels in both independent and collaborative settings, focusing on continuous improvement and training to enhance service quality.
Overview
16
16
years of professional experience
Work History
Bar Manager
Coco (Montpelier's Group)
10.2023 - 01.2026
- Oversaw daily operations of busy bar, ensuring efficient service delivery and exceptional customer experiences
- Played a key role in the bar winning 'Scotland's Best LateNight Venue' through strong customer insight and awareness of Edinburgh's nightlife trends.
- Managed inventory control, ordering, stock rotation, and waste reduction to enhance cost efficiency
- Leading by example during high-volume periods, maintaining composure and upholding service standards
- Trained staff on new menus/cocktails and bartender best practices to elevate service quality
- Implemented creative bar layouts to optimise service and enhance customer experience
Customer Experience Team
Motability Operations
04.2024 - 10.2024
- Managed and resolved complaints, demonstrating empathy and a customer-centric approach to restore trust and confidence.
- Handle incoming calls and address a wide range of customer issues, providing timely and effective solutions.
- Collaborated with customers to find solutions using empathy and empowerment, ensuring positive experiences throughout their journey.
- Coordinated alternative mobility solutions for customers with off-road vehicles, minimizing disruption to daily lives.
- Work closely with scheme partners to provide seamless support and maintain customer mobility at all times.
Customer Resolution Agent
British Gas
09.2023 - 04.2024
- Proactively handled complaints to achieve swift resolutions and enhance customer satisfaction.
- Utilised strong problem-solving skills to resolve diverse issues, fostering positive customer experiences.
- Promptly addressing customer calls with empathy to provide efficient solutions
- Acknowledged customer emotions and identified core issues to provide effective solutions.
- Assisted customers facing financial difficulties with empathy, exploring tailored relief options.
Property Broker
Rettie & Co
11.2021 - 08.2023
- Expertly negotiating deals between discerning buyers and sellers.
- Cultivated strong client connections to match buyers with ideal properties.
- Engaging in personalised viewings and impactful face-to-face client/developer meetings.
- Pioneered proactive recommendations to uncover unique property opportunities.
- Meticulously managing client records and property specifications.
- Delivered detailed weekly and monthly reports to keep developers informed.
Operations & Customer Service
Dream Drivers
02.2021 - 10.2021
- Maintained strong client relationships through clear and concise communication, enhancing customer satisfaction.
- Managed driver rota scheduling to ensure optimal coverage and efficiency for over 200 drivers and 85 clients.
- Resolved issues promptly and effectively, minimizing disruption for clients.
- Developed and implemented strategic initiatives to drive business growth and client acquisition.
- Secured new clients.
Sales Executive
Peter Vardy Mini
03.2019 - 01.2021
- Consistently surpassing weekly and monthly sales targets, including finance and added value products.
- Executed sales process with precision, delivering exceptional guest experiences that fostered repeat business.
- Presenting vehicles with an appealing flair to capture the interest of potential buyers.
- Demonstrated problem-solving skills to swiftly overcome objections and provide effective solutions, enhancing customer satisfaction.
- Cultivated strong customer relationships by discerning and addressing guests' wants and needs, driving loyalty.
- Meticulously attending to fine details to guarantee complete guest satisfaction.
Recruitment Consultant
Hays Specialist Recruitment
07.2018 - 12.2018
- Matching relevant candidates to appropriate temporary positions within the private finance sector.
- Interviewing prospective candidates and ensuring their CV matches the required skill set.
- Assessed candidate suitability for roles by understanding their fit within available positions.
- Developed strong client relationships through strategic meetings and networking events.
- Participated in client meetings to understand their hiring needs. to gain exclusivity for future job postings.
- Maintained regular contact with candidates to enhance awareness of current market trends.
- Meeting monthly 'sales' targets and increasing revenue month on month.
Field Sales Executive
CR Smith
11.2017 - 06.2018
Client Manager
Blissimi Real Estate (Dubai)
05.2017 - 10.2017
Airline Steward
Emirates Airline (Dubai)
04.2014 - 04.2017
Waiter & Head Bartender
The Place
07.2012 - 03.2014
Leisure & Facilities Assistant
Stobo Castle Hotel & Health Spa
04.2010 - 06.2012
Waiter/Bartender
Stobo Castle Hotel & Health Spa
08.2009 - 06.2012
Skills
- Self-motivated
- Building strong customer relations
- Clear communication
- Inventory & Stock control
- Adaptability in fast-paced settings
- Strong leadership & team management
- Quick adaptive learner
- Customer orientated
- Bar operations
- Cocktail creation
- Staff training
- Service excellence
- Product ordering knowledge
Education Certificates
- RSA Certificate
- Personal Alcohol License Holder (UK)
- NVQ Level 2 Gym Instructor
- Modern Apprenticeship Gym Instructor
- Higher/A Levels, B, B, C
Timeline
Customer Experience Team
Motability Operations
04.2024 - 10.2024
Bar Manager
Coco (Montpelier's Group)
10.2023 - 01.2026
Customer Resolution Agent
British Gas
09.2023 - 04.2024
Property Broker
Rettie & Co
11.2021 - 08.2023
Operations & Customer Service
Dream Drivers
02.2021 - 10.2021
Sales Executive
Peter Vardy Mini
03.2019 - 01.2021
Recruitment Consultant
Hays Specialist Recruitment
07.2018 - 12.2018
Field Sales Executive
CR Smith
11.2017 - 06.2018
Client Manager
Blissimi Real Estate (Dubai)
05.2017 - 10.2017
Airline Steward
Emirates Airline (Dubai)
04.2014 - 04.2017
Waiter & Head Bartender
The Place
07.2012 - 03.2014
Leisure & Facilities Assistant
Stobo Castle Hotel & Health Spa
04.2010 - 06.2012
Waiter/Bartender
Stobo Castle Hotel & Health Spa
08.2009 - 06.2012