Isaiah Lloyd Saniel
Burleigh Waters,QLD
Summary
I am a recent high school graduate with a strong work ethic, and a genuine enthusiasm for learning and growth. Ever since I became old enough to work, I’ve taken pride in being consistently employed, with only six months of unemployment since then. I'm reliable, driven, and always willing to take on new challenges to develop my skills and contribute to a team. I’ve built strong teamwork and leadership abilities through my experience as Vice-Captain of the Mt. Tamborine Wolves Division 1 basketball team for two years. I’ve also represented my school at a high level, competing in both the Division 2 National and Division 1 State high school basketball teams. Academically, I’ve earned multiple achievement awards, including Silver Awards in Year 9 (Semester 2) and Year 12 (Semester 1), and a Bronze Award in Year 12 (Semester 2), demonstrating consistent effort and dedication. I’m eager to learn from experienced professionals, contribute to a team, and work my way up in an industry that values hard work and resilience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Support (CSS) Team Member
Bunnings Warehouse
Nerang, QLD
10.2022 - Current
- My role involves assisting customers with inquiries, product information, and purchases to ensure a positive shopping experience.
- They also help maintain store presentation, and support other team members with daily operations.
- Assisting customers with product inquiries, locating items, and providing expert advice.
- Processing transactions accurately at the checkout, and handling customer returns or issues.
- Maintaining store cleanliness, stock levels, and product displays.
- Having strong communication when it comes to customers, as they are from a wide and diverse range of backgrounds, nationalities, ages, genders, etc.
- I follow the standard operating procedures.
- I've had training in aspects of health and safety in the store.
- I have an understanding of the following safety protocols, such as wearing PPE, barricading aisles, cleaning up spills, and manual handling techniques. Which are all critical when working with the general public.
- I've gained the skill to know how to use an electric pallet jack (EPJ) and a work assistant vehicle (WAV).
Trolley Collector
Woolworths
Robina, QLD
12.2021 - 04.2022
- My job as a Woolworths trolley collector was to be responsible for collecting and returning shopping trolleys from the car park to the store, ensuring they are neatly organised for customers.
- I worked in indoor and outdoor environments, in all weather conditions, and helped maintain safety and order around the store entrance.
- Collected and returned trolleys efficiently to ensure availability and store cleanliness.
- Maintained a safe and tidy environment around the store entrance and car park.
- Worked reliably in all weather conditions, while meeting performance targets during busy periods.
Education
Highschool -
King’s Christian College
Gold Coast, QLD12.2024
Business Diploma -
Aurora Training Institute
Gold Coast, QLD06-2024
Skills
- Time Management
- Team collaboration
- Willing to Learn
- Customer Service
- Reliable
- Problem Solving
- Relationship Building
- Active Learner
- Critical Thinking
- Decision Making
Accomplishments
- State-level Division 1 high school basketball team
- Vice captain for Division 1 basketball club Mt. Tamborine Wolves 2023-2024
- National-level Division 2 high school basketball team
- Silver academic achievement year 9 semester 2
- Silver academic Achievement year 12 semester 1
- bronze academic achievement year 12 semester 2
Certification
- Driver's license P2
- Blue Card license 2025-2028
- First Aid and CPR certificate
References
Brent Saunders
Integrated Trolley Management Manager
04415985344
Kerry Paul
Bunnings CSS Manager
04394544693
Michelle Garger
Character Reference
0400234366
Timeline
Customer Service Support (CSS) Team Member
Bunnings Warehouse
10.2022 - Current
Trolley Collector
Woolworths
12.2021 - 04.2022
Highschool -
King’s Christian College
Business Diploma -
Aurora Training Institute