Isara Wheeler
Asquith,NSW
Summary
Hardworking, reliable and focused worker. Goes above and beyond to support the team and provide quality customer service. Experience in hospitality, retail, and working both independently and as part of a team. Takes pride in work ethic and organisational skills. Extremely passionate about helping people and always looking for an opportunity to improve.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Coles
09.2021 - Current
- 1 yrs experience in customer service department.
- Over 1 year's experience in online department.
- Worked and managed shifts in bakery department and was in charge of up to 5 staff.
- Recognised for quality service by department and store managers.
Resident Support Specialist
Johns Lyng Group
05.2022 - 11.2022
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in and ran interdisciplinary team meetings to coordinate care for clients.
- Provided crisis counselling and intervention services to clients in emergency situations.
- Resolved customer complaints and escalations.
- Worked towards and met KPIs.
- Gained knowledge of working with Excel consistently.
- Read and understood various reports from builders and structural engineers.
- Managed and built rapport with a portfolio of vulnerable clients.
Waitress/All-Rounder
Cafe Laurella
11.2021 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared shots on coffee machines and other beverages.
Waitress/All-Rounder
Volunteer Work
09.2019 - 03.2020
- Assisted with food and drink preparation, serving and cleanup, and bussed tables.
- Operated POS and accurately processed purchases.
- Utilised knowledge of drink formulas and recipes to prepare for a high volume of daily beverages for customers.
- Used patience and good customer service skills in helping customers make menu selections.
- Assisted customers with selections of various coffee blends, espresso beverages, teas, and bakery items.
Education
Certificate IV - Community Services
TAFE
Ultimo, NSW07.2024
Skills
- Customer Service
- Ability to Empathise
- Attention to Detail
- Organization and Time Management skills
- Willingness to Learn
- Ability to Work Independently
- Calm Under Pressure
- Leadership Experience
Certification
- 2019 - Witham's Coffee, Barista Training Centre, Barista Fundamentals: Introduction to Espresso
- 2023 - Responsible Service of Alcohol (RSA)
- 2023 - First Aid Certification
- 2023 - Working With Children's Check
Timeline
Resident Support Specialist
Johns Lyng Group
05.2022 - 11.2022
Waitress/All-Rounder
Cafe Laurella
11.2021 - 05.2022
Team Member
Coles
09.2021 - Current
Waitress/All-Rounder
Volunteer Work
09.2019 - 03.2020
Certificate IV - Community Services
TAFE
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