Isatu Kpaka
Sydney
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Colonial First State
05.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Assistant
Zara
09.2021 - 02.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Managed cash register operations using POS system and processed sales and returns.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Administrative Assistant
TLH Recruitment
09.2020 - 08.2021
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
Education
Bachelor of Media And Communications
Macquarie University
Sydney, NSWHigh School Diploma -
Holy Spirit College
Lakemba, NSWSkills
- Senior Leadership Support
- Microsoft Excel
- Microsoft PowerPoint
- Active Listening
- Microsoft Word
- Microsoft Dynamics GP
- Customer Service
- Oracle E-Business Suite Financials
- Process Transactions
- Problem-Solving Ability
Timeline
Customer Service Representative
Colonial First State
05.2022 - 10.2023
Retail Sales Assistant
Zara
09.2021 - 02.2022
Administrative Assistant
TLH Recruitment
09.2020 - 08.2021
Bachelor of Media And Communications
Macquarie University
High School Diploma -
Holy Spirit College
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