Isei Tawakevou
Navutulevu,Fiji
Summary
Resourceful Destination Manager with experience in overseeing all aspects of destination operations, including planning and coordinating travel itineraries. Strengths include team leadership, strategic thinking, and strong customer service skills. Notable for creating innovative marketing strategies that enhance destination appeal and boost tourist satisfaction. Previous roles have resulted in improved operational efficiency, enhanced customer satisfaction, and increased revenue growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DESTINATIONS MANAGER
Carnival Cruises (P&O)
, Australia
06.2024 - Current
- Company Overview: Manage and deliver the highest possible quality of destination engagement on board
- Port Presentations and Future Cruise Presentation
- Achieve or exceed quality standards and ratings with quality checks on tours and equipment with weekly reporting
- Responsible for dispatch, coordinating with local representative including disembarkation and embarkation
- Support onboard management by attending meetings
- Manage and deliver the highest possible quality of destination engagement on board
- Port Presentations and Future Cruise Presentation
- Achieve or exceed quality standards and ratings with quality checks on tours and equipment with weekly reporting
- Responsible for dispatch, coordinating with local representative including disembarkation and embarkation
- Support onboard management by attending meetings
ASSISTANT DESTINATIONS MANAGER
Carnival Cruises (P&O)
, Australia
08.2022 - 05.2024
- Company Overview: Responsible for administration and supervision of Shorex Staff to ensure that preparation of future cruise templates is completed on time
- Port & Tour presentation set up
- Liaise with Tour Operators of the various countries and ports on confirmed tours and bookings for each cruise
- Ensure that sales targets are met for each cruise
- Provide sales and customer service for guests on shore tours matters
- Responsible for administration and supervision of Shorex Staff to ensure that preparation of future cruise templates is completed on time
- Port & Tour presentation set up
- Liaise with Tour Operators of the various countries and ports on confirmed tours and bookings for each cruise
- Ensure that sales targets are met for each cruise
- Provide sales and customer service for guests on shore tours matters
SHORE TOURS ASSISTANT
Carnival Cruises (P&O)
, Australia
02.2018 - 02.2020
- Company Overview: Responsible for updating all tour templates on Fidelio and update Booking Forms on InDesign
- Liaise with Tour Operators of the various countries and ports on confirmed tours and bookings for each cruise
- Ensure that sales targets are met for each cruise
- Provide sales and customer service for guests on shore tours matters
- Responsible for updating all tour templates on Fidelio and update Booking Forms on InDesign
- Liaise with Tour Operators of the various countries and ports on confirmed tours and bookings for each cruise
- Ensure that sales targets are met for each cruise
- Provide sales and customer service for guests on shore tours matters
JUNIOR ASSISTANT PURSER
Carnival Cruises (P&O)
, Australia
12.2015 - 06.2017
- Company Overview: Provided efficient customer services including cash handling to passengers onboard the P&O Cruise ship
- Provided efficient customer services including cash handling to passengers onboard the P&O Cruise ship
Unwired Accounts Manager
DIGICEL FIJI
02.2015 - 05.2015
- Company Overview: Responsible for corporate accounts and maintaining a strong relation in terms of maximizing profits for the company
- Responsible for corporate accounts and maintaining a strong relation in terms of maximizing profits for the company
GUEST SERVICE REPRESENTATIVE
Warwick Fiji
, Coral Coast
12.2010 - 01.2014
- Company Overview: Answering inbound & outbound phone calls, addressing customers’ questions product and services and processing payment in return
- Answering inbound & outbound phone calls, addressing customers’ questions product and services and processing payment in return
Education
BA - Business Studies & Admin
University of the South Pacific
01.2007
Fiji Seventh Form Examination -
Sigatoka Methodist College
01.2005
Fiji School Leaving Certificate Examination -
Nasikawa Vision College
01.2005
Skills
- Strong communication and interpersonal skills
- Proficient in written and spoken English
- Basic French
- Proficient in MS Office applications (WORD, EXCEL, POWERPOINT)
- Strong organization and co-ordination skills
- Team player
- Ability to work independently without supervision
- Experience with quality systems (Room Master, Opera, Fidelio)
- Multitasking capacity
- Payment processing
- Executive travel
- Sales management
- Group travel arrangements
- Detail-oriented
- Attention to detail
- Cruise Bookings
- Cross-selling
- Hotel reservations
Certification
- 13, Exceptional Customer Service Certificate, Fiji National University (NTPC)
- 17, Crisis Management Training in Human Behaviour, P&O Australia- Onboard the ship
- 15, Security Awareness Certificate (STCW), P&O Australia- Onboard the ship
- 24, Certificate of Proficiency in Survival Craft and Rescue Boat
- 24, Certificate of Proficiency in Personal Survival Techniques
Hobbies and Interests
- Learning more of other cultures and languages
- Advocating sustainable environmental management practices
- Singing
- Reading
References
- Mr Ikavote Ratudamu, Front Office Manager, Nanuku Fiji Island Resort, Fiji Islands, 679 8411194, Cagica.ratudamu@gmail.com
- Ms. Ilisapeci Cilavisiga, Shore Tour Assistant, Carnival Corporation (P&O) Australia, Australia, +679 236259, icilavisiga@gmail.com
- Mr. Panapasa Buadromo, Finance Manager, Carnival Corporation (P&O) Australia, Australia, +679 7184559, pbuadromo@gmail.com
Personal Information
- Citizenship: Fiji Islander
- Date of Birth: 08/15/86
Languages
English
Professional
Affiliations
- Volleyball
- Netball
- Board games
- Meeting people
Accomplishments
- Achieving the sales target set by the company every month.
Timeline
DESTINATIONS MANAGER
Carnival Cruises (P&O)
06.2024 - Current
ASSISTANT DESTINATIONS MANAGER
Carnival Cruises (P&O)
08.2022 - 05.2024
SHORE TOURS ASSISTANT
Carnival Cruises (P&O)
02.2018 - 02.2020
JUNIOR ASSISTANT PURSER
Carnival Cruises (P&O)
12.2015 - 06.2017
Unwired Accounts Manager
DIGICEL FIJI
02.2015 - 05.2015
GUEST SERVICE REPRESENTATIVE
Warwick Fiji
12.2010 - 01.2014
BA - Business Studies & Admin
University of the South Pacific
Fiji Seventh Form Examination -
Sigatoka Methodist College
Fiji School Leaving Certificate Examination -
Nasikawa Vision College
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