Amritpal Kaur
Summary
Dedicated and highly organized professional with extensive experience in front desk management and customer service. Proven track record of supporting front desk operations and managing daily tasks to ensure a smooth and efficient workflow. Adept at supervising staff, handling complex customer inquiries, and maintaining high standards of service excellence. Demonstrated ability to act as a liaison between departments, manage schedules, and resolve issues promptly. Known for strong interpersonal skills, a keen eye for detail, and the ability to thrive in dynamic and fast-paced environments.
Overview
16
16
years of professional experience
Work History
2IC Front Desk
Woolworths Supermarket
03.2012 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Assist in the daily operations of the store, including opening and closing procedures.
- Ensure the store is clean, well-organized, and fully stocked.
- Oversee the implementation of store policies and procedures.
- Schedule shifts and manage staff rosters.
- Monitor employee performance and provide feedback.
- Resolve any staff issues or conflicts that arise.
- Ensure high standards of customer service are maintained at all times.
- Handle customer inquiries, complaints, and returns effectively.
- Assist with cash handling, including balancing registers and processing transactions.
- Ensure compliance with health, safety, and hygiene regulations.
Checkout Supervisor
Woolworths Supermarket
12.2010 - 03.2012
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural team members, enforcing compliance with operational policies and procedures.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
- Consistently met or exceeded performance targets set by store management, demonstrating a commitment to excellence in all aspects of the role.
- Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
Checkout Operator
Spudshed
02.2009 - 11.2010
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
Education
Diploma of Community Welfare Work - Community Welfare
College of Innovation And Industry Skills
Perth WA04.2011
Skills
Multitasking Abilities
Problem-solving abilities
Attention to Detail
Time Management
Teamwork and Collaboration
Employee Scheduling
Customer Service
Front Desk Operations
Cash handling expertise
Workplace Safety
Customer Complaints Handling
Documentation And Reporting
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
2IC Front Desk
Woolworths Supermarket
03.2012 - Current
Checkout Supervisor
Woolworths Supermarket
12.2010 - 03.2012
Checkout Operator
Spudshed
02.2009 - 11.2010
Diploma of Community Welfare Work - Community Welfare
College of Innovation And Industry Skills
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