Isha Ahuja
Werribee,Australia
Summary
Dedicated and detail-oriented administrative professional with over 10 years of experience across procurement, administration, and customer service. Seeking a role to further develop managerial skills within the procurement stream, contribute to operational excellence, and support organisational goals through stakeholder engagement, team collaboration, and high-quality service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Procurement Administrator
Piber Plastics Australia
06.2023 - Current
- Administer the overall procurement services to make sure the processes are effective and efficient from the time order is received till the order is delivered to the customer.
- Plan and manage daily run deliveries and follow-up with external stakeholders if any issues arise.
- Working with the production team on back orders and inventory reports to provide an accurate time frames to the customers.
- Process and manage purchase orders for masterbatch samples required for production in warehouse from suppliers.
- Reviewing customer invoices, logistics documents to ensure accuracy to the clients.
- Managing efficiencies by obtaining delivery dockets from the transport companies and liaise with customers if required.
- Co-ordinating with customers to issue credit notes for any non-delivered goods/damaged goods.
- Manage and resolve if any issue arises in warehouse related to production of customised orders received.
- Monitoring and looking after reports of CHEP pallets exchange and DIFOT from Freight Assist (local and interstate).
- Updating customer information in system and completing credit application form provided by the customers and support in drafting other documents.
- Generating new quotes and invoices for new customers using MYOB.
- Monitor delivery status and expedite deliveries local and interstate to ensure production planned by clients at their end are not affected.
- Providing training to new trainees in the team.
- Maintain Inventory record in MYOB.
Purchasing Officer (Procurement Services)
Lease Plan Australia
09.2019 - 05.2023
- Ensuring smooth deliveries of financed vehicles to customers.
- Co-ordinating with vehicle dealers all around Australia.
- Invoicing and facilitating payment to dealers after delivery of leased vehicles.
- Providing training to new trainees in the team.
- Co-ordinating with Fleet Managers around Australia.
- On call support for customers and drivers.
- Using SAP database to manage information of leased vehicles and place orders online to different dealerships for customers.
- Signing Letter of Authority for dealers to register the vehicle under Lease Plan.
- Liaising with Lease Plan accounts team to speed up the process of COD payments.
- Worked as member of complaints team to resolve the issues of customer and dealers related to delivery of leased vehicles.
- Manage vehicles contracts for non-profit organisations for NSW.
Receptionist/Administrator
PSP Property Group
09.2018 - 09.2019
- Managing Front desk and attending clients and other visitors.
- Managing phones system and diverting them according to the various departments like rental, sales, marketing and development.
- Using REST database to manage all the sales and rental information.
- Using My Desktop CRM tool to capture all the property information which then is linked with various websites altogether.
- Assisting rental department to make sure that all the compliance is adhered to.
- Inspecting all the weekly sales to make sure the documents are completed and saved.
- Receipting and banking of sales and rent deposits and then recording them in REST database on daily basis.
- Auditing and achieving rental and sales files securely.
- Liaising with the property landlords for presenting prospective tenants’ application.
- Preparing weekly stationary orders, sales board for team and other related duties.
Office Administrator
Pentagon Property Group
04.2018 - 09.2018
- Assisted Directors to organise building contracts and filing them safely.
- Worked in the operations team to help all the suppliers’ arrangements to meet customer requirements.
- Managed reception desk during the busy times and directing phones to different managers.
- Printed all the weekly invoices and prepared for the payments with the operations manager.
- Recording supplier and customer information in excel spreadsheet.
- Reconciled bank and credit card statements weekly.
- Used MYOB Accounting software to add all the bills and receipts in the system.
Administration Officer
MBS International School
06.2016 - 05.2017
- Responsible for the professional development of school administrative team and teacher leadership team.
- Developed school campus safety plans and coordinated with community leaders in implementing them.
- Coordinated with the school officials during the yearly exam processes and planning.
- Participated in ongoing staff training sessions.
- Organised parent-teacher meetings to maximise student learning opportunities and develop forward thinking plans to correct ongoing issues.
- Employ assessment tools and proactive strategies to improve instruction methods.
- Provided supplementary classes to students to improve their grades.
Customer Service Officer
Vikas Bharati Public School
06.2015 - 05.2016
- Served as a team member for the School Improvement Team, Crisis Management Team, Lead Teacher, and Testing Coordinator.
- Assisted as school leader for parental involvement and official programs.
- Used the positive reinforcement method to redirect poor behaviour.
- Worked as a supplementary teacher to fill the gaps and managed an average of 45 students per class.
- Received a graded teacher acknowledgement letter for the course delivery.
- Encouraged students to be understanding with others.
- Framed questionnaire for the ZEST interschool competition.
French Teacher
Adriel High School
04.2013 - 05.2015
- Develop and implement lesson plans in keeping with district requirements.
- Provided detailed reports to the parent based on student evaluation to improve their capabilities.
- Provided management support to the school to organise cultural events.
- Prepared students for French language inter-school competitions and Olympiads.
Education
Certificate IV - Business Procurement
Swinburne Open Education
03.2025
Certificate IV - Property Services (Real Estate)
Australian School of Business & Law
10.2018
French Language Course - undefined
Alliance Française
01.2017
Master of Arts - English Education
University of Haryana
01.2014
Post Graduate Diploma - Print Journalism
The Young Men’s Christian Association (YMCA)
01.2012
Bachelor of Education - undefined
University of Jammu
01.2012
Advance Diploma - French
Bhartiya Vidya Bhawan
01.2012
Bachelor of Arts - English Literature
University of Delhi
01.2011
Skills
- High attention to detail and prioritisation of workload
- Efficient time management practices
- Meeting support including scheduling
- Report writing
- Professional telephone manner
- Trilingual in Hindi, French and English
- Purchase order processing
- Order tracking
- Inventory management
- Procurement
- Organization skills
- Teamwork
- Customer service
- Time management
- Excellent communication
- Proficiency in Microsoft Office Suite, MYOB, SAP, REST, and CRM systems
Certification
Certificate IV in Business Procurement March 2025-Current
Swinburne Open Education
Certificate IV in Property Services (Real Estate) October 2018
Australian School of Business & Law
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Timeline
Procurement Administrator
Piber Plastics Australia
06.2023 - Current
Purchasing Officer (Procurement Services)
Lease Plan Australia
09.2019 - 05.2023
Receptionist/Administrator
PSP Property Group
09.2018 - 09.2019
Office Administrator
Pentagon Property Group
04.2018 - 09.2018
Administration Officer
MBS International School
06.2016 - 05.2017
Customer Service Officer
Vikas Bharati Public School
06.2015 - 05.2016
French Teacher
Adriel High School
04.2013 - 05.2015
Certificate IV - Property Services (Real Estate)
Australian School of Business & Law
French Language Course - undefined
Alliance Française
Master of Arts - English Education
University of Haryana
Post Graduate Diploma - Print Journalism
The Young Men’s Christian Association (YMCA)
Bachelor of Education - undefined
University of Jammu
Advance Diploma - French
Bhartiya Vidya Bhawan
Bachelor of Arts - English Literature
University of Delhi
Certificate IV - Business Procurement
Swinburne Open Education
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