A postgraduate in Information Systems from Central Queensland University with working on Project management methodologies and Data analysis handling big data. Experience of working on the front line, helping clients as front desk operator. Possess excellent client facing skills, natural problem solving ability and analytical skills. Meticulous business professional accustomed to assisting with recruitment and training tasks to acquire top talent and develop highly effective teams. Skilled in project management and event coordination within business landscape. Energetic and focused with drive for perpetuating successful company mission. Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and 7 years of experience in complex,busy and productive environments. Established success improving efficiency, driving cost controls and increasing revenues. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hi, I’m
Isha Behal
Pallara,Australia
Summary
Overview
14
years of professional experience
1
Certification
Work History
Mandair Pty Ltd
Business Director
10.2019 - Current
Job overview
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Accepting payments for delivered items
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Preparing reports and other documents relating to deliveries
- Operating equipment and machines, such as cars, trucks, forklifts, etc.
BPWacol, Qld
Customer Service Representative
01.2022 - 03.2023
Job overview
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Crackling Chicken
Business Manager
11.2019 - 11.2022
Job overview
- Organize stock and equipment, order supplies, and oversee maintenance, cleanliness and security
- Ensure high standards of food and service are maintained
- Recruit new staff and training he team according to the standards
- Handle customer complaints and queries
- Establish relationship with the local community and undertake activities that comply with the corporate.
- Determined customer needs and calculated payment options based on consultative sales process.
- Drove high performance by developing team members.
- Provided feedback to improve strategies, programs and initiatives.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Researched competitive landscape in order to develop strategic plans that would provide a competitive advantage over competitors.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Interpreted trends and other sales analysis data to assist senior management.
- Responded promptly to needs of constituents, soliciting feedback to improve service.
- Utilized matrixed system to present customers with buying options, achieving targeted sales goals.
Edustar Pty LtdNerang, QLD
IT Professional
10.2016 - 10.2019
Job overview
- Assisting with the business case Planning and monitoring Eliciting requirements Requirements organization Translating and simplifying requirements Requirements management and communication Requirements analysis
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Developed scripts to automate routine tasks and reduce manual effort.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Resolved conflicts between different hardware components or software programs.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Coordinated with vendors for procurement of IT products or services as needed.
- Trained end users on how to use new systems and technologies effectively.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Devised incisive workarounds and resolutions for IT-related problems.
Pals Car CareVirgina, Brisbane, Australia
Front Desk Operator
03.2015 - 07.2017
Job overview
- Face the customers with their enquiries Respond to client queries or complaints by phone or email as appropriate Maintain contact with new or existing clients as instructed Transfer urgent calls to appropriate department Update client contact detail and other information in customer database Handling customer database Payment records handling
- Attending the customer queries.
- Provided administrative support to the front office team members.
- Greeted customers and visitors in a professional manner.
- Answered and transferred incoming calls to appropriate departments or personnel.
- Managed phone switchboard, taking messages when necessary.
- Assisted with customer inquiries regarding hotel policies, services and amenities.
- Processed payments for guests' reservations and provided them with receipts.
- Sorted through mail, emails and faxes for the front office team members.
- Organized files, documents and other materials as required by the office staff.
- Maintained an up-to-date log of all visitors entering the premises.
- Updated company database with information related to customer visits.
- Issued visitor passes upon request while ensuring compliance with security protocols.
- Prepared reports on customer service feedback forms received from clients.
- Verified guest identification prior to issuing room keys or access cards.
- Performed daily checks on lobby area to ensure tidiness and proper functioning of equipment.
- Ensured that all complaints are logged properly in order to facilitate resolution process.
GM CabsBrisbane Airport, Australia
Front Desk Operator/ Cashier
08.2014 - 02.2015
Job overview
- Face the customers with their enquiries Respond to client queries or complaints by phone or email as appropriate Maintain contact with new or existing clients as instructed Transfer urgent calls to appropriate department Update client contact detail and other information in customer database Forward important and serious matters to seniors Rebooting and software updating of the EFTPOS machines
- Cash-Handling and maintaining the Excel sheet records of the yearly data
- Customer database handling and analysis the database.
Saffron City SchoolFatehgarh Sahib, India
Teacher
04.2011 - 03.2013
Job overview
- Teaching of Social studies to High school students
- Teaching Chemistry, Math and English to Sen
- Sec
- Students
- Contributing to personality development of the students from year 6-year 10.
Tajinder English ClassesSAS Nagar, India
English Language Instructor
01.2010 - 03.2011
Job overview
- Teaching the pronunciation of the words with accent
- Giving the grammar lessons to the beginners and intermediate level
- IELTS reading, writing and speaking guidance
- Teaching of vocabulary, proverbs and idioms usage.
Education
Navitas ProfessionalBrisbane, QLD
ACS Professional Year Program from Information Technology
10.2017
University Overview
Navitas ProfessionalBrisbane, QLD
Certificate IV in Business from Business in IT
09.2017
University Overview
Central Queensland University
Masters in Information Systems
10.2016
University Overview
Panjab University Chandigarh
Bachelors in Education
10.2010
University Overview
Punjabi University Patiala
Bachelors of Science
08.2008
University Overview
Skills
- IT- proficient in MS-Office
- Data analysis and scheduling using WBS
- Internet knowledge like sending professional emails
- Typing Speed 60 WPM with 95% accuracy
- High level of communication skills developed through communicating with peers from different majors, nationalities and experience during many group work activities/projects at University
- Passionate to learn more and more
- Fast learner
- Accounting Software
- Mentoring
- Fluent in English, Hindi and Punjabi
- Conflict Mediation
- Marketing Strategy
- Team Development
- Project Management
- B2B Sales and Service
- Operations Management
- Contracts
- PowerPoint
- Marketing Initiatives
- Database Management
- Eye for Detail
- Team Collaboration
- Microsoft Office Suite
- Time Management
- Effective Communication
- Business Plan Assessment
- Social Media and Networks
- Staff Supervision
- Executive Support
- Managing Multiple Priorities
Certification
- HR driver License
- Certificate IV in Business.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Degree Related Projects
Degree Related Projects
Project Management
IT Business Analyst
Entry and advancement in the Australian Workplace
Communication and Performance in Australian Workplace Orientation.
Professional Environment
Internships
References
References
References available upon request.Timeline
Customer Service Representative
BP
01.2022 - 03.2023
Business Manager
Crackling Chicken
11.2019 - 11.2022
Business Director
Mandair Pty Ltd
10.2019 - Current
IT Professional
Edustar Pty Ltd
10.2016 - 10.2019
Front Desk Operator
Pals Car Care
03.2015 - 07.2017
Front Desk Operator/ Cashier
GM Cabs
08.2014 - 02.2015
Teacher
Saffron City School
04.2011 - 03.2013
English Language Instructor
Tajinder English Classes
01.2010 - 03.2011
Navitas Professional
ACS Professional Year Program from Information Technology
Navitas Professional
Certificate IV in Business from Business in IT
Central Queensland University
Masters in Information Systems
Panjab University Chandigarh
Bachelors in Education
Punjabi University Patiala
Bachelors of Science
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