Isha Fofana
Wollongong
Summary
Motivated future psychology graduate with a strong foundation in human behaviour, workplace dynamics, and organizational development. Passionate about fostering positive workplace cultures, enhancing employee engagement, and implementing data-driven people strategies. Adept at applying psychological principles to problem-solving, communication, and decision-making to support employee well-being and organizational success.
Seeking to leverage analytical skills, interpersonal expertise, and a commitment to continuous learning within NAB’s People and Culture sector. Enthusiastic about contributing to initiatives that drive inclusivity, professional development, and high-performance teams. Dedicated to delivering exceptional service, fostering meaningful workplace relationships, and aligning HR strategies with business goals to create a thriving, people-centric organisation
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Team Member
Coles Supermarkets
01.2021 - Current
- Operation of POS System to process sales, returns, online orders and gift card activations
- Organised store merchandise racks to promote and maintain visually appealing environments
- Answering questions about store policies and addressed customer concerns
- Aided in achieving customer satisfaction through processing sales, locating merchandise and promoting rewards programs
- Coordinated Online orders through active engagement as a personal shopper within the workplace.
Education
Bachelor of Psychological Science - Psychology
UNIVERSITY OF WOLLONGONG
01.2026
Skills
- Communication
- Teamwork and Collaboration
- Problem Solving
- Critical Thinking Skills
- Computer and Data Literacy
- Time management
Accomplishments
- 2019 - BRONZE DUKE OF EDINBURGH AWARD
- 2020 - ADF LONG TAN YOUTH LEADERSHIP AND TEAMWORK AWARD
- 2022 ADF LONG TAN YOUTH LEADERSHIP AND TEAMWORK AWARD
Certification
Responsible Service of Alcohol NSW (RSA) Competency card holder
Timeline
Retail Team Member
Coles Supermarkets
01.2021 - Current
Bachelor of Psychological Science - Psychology
UNIVERSITY OF WOLLONGONG
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