Isha Joshi

• Led IT due diligence and IT integration for 8 residential aged‑care homes acquisition i.e. Village Glen, Rockpool, OC health, and one homecare business Bodewell across Australia delivering 100% Day‑1 readiness with zero disruption to resident care.
• Assessing current and future state of Networks, Applications, clinical systems, cybersecurity, infrastructure, and compliance risks; identified critical gaps and delivered an integration plan that reduced post‑acquisition risk exposure by 30%.
• Directed the IT separation and divestment of two aged‑care homes AYR/HH sold to Ozcare, completing all carve‑out activities on schedule and ensuring secure data transfer and operational continuity.
• Manage vendor contracts, MSP transitions, and technology cost optimization initiatives.
• Drive change‑management and training programs across clinical, operational, and homecare teams.
• Migrated 1000+ residents and homecare client records with 99.8% accuracy, establishing a repeatable migration framework that reduced future timelines by 40%.
• Renegotiated 20+ vendor contracts, achieving $0.75 M in annual savings and consolidating multiple MSP arrangements into a unified support model.
• Managed a $12M+ integration and separation budget, delivering the program 6% under budget through vendor consolidation and infrastructure optimization.
• Led change‑management and training for 1,200+ staff, achieving 92% adoption of new systems within 60 days
• Establish program governance, RAID management, executive reporting, and financial oversight.
• Managed multiple IT projects Networks and Telephony upgrade, Datacentre Refresh, scoping for new site Toowong (qld) build and procurement management systems

• Leadership capability including influencing and supporting senior C-level executives and key stakeholders both internally and externally.
• Support C level Executives and Portfolio Director in establishing and delivering to a roadmap of initiatives that drive benefits for the University.
• Proven ability to lead and develop a digital project and program team in a large complex environment, including the management of large operational budgets, including contract management.
• Strong hands-on financial budget management24+M across Vietnam and Australia and oversee project budgets and overall program/portfolio financial reporting and financial governance.
• Led team of 13+ resources across Australia and Vietnam, recruiting, coaching, and motivating a cohesive project team to achieve tactical and strategic goals in high-pressure environments.
• Proven experience in identifying and managing external suppliers to deliver digital projects and programs.
• Established strong relationships with stakeholders that ensured that the digital project management function is perceived as an agile, responsive and customer-focused and delivers high value for the resources invested.
• Planned, scheduled, monitored, and reported activities on multiple digital and ICT programs and projects, including digital signage, cloud applications migrations, and infrastructure upgrades.
• Managed project prioritization, identified risks, and articulated interdependencies affecting business activities, advocating for PMO framework and tools to standardize quality in portfolio, program, and project management.
• Assist business stakeholder with pipeline demands, coordinating estimates, in consultation with senior stakeholders to process concept submissions.
• Provided leadership to program and project teams, addressing performance deviations from agreed tolerances with appropriate actions.
• Work with high performing teams, keeping calm approach during high pressure situations and managing business stakeholder expectations while promoting “Customer first” ways of working.

• Support CIO and Head of portfolio in establishing and delivering to a strategic roadmap of digital Initiative that drive benefits for the networks and technology innovation and transformation roadmap to enhance patient engagement, optimize clinical workflows and improve aged care outcomes.
• Leading and managing 10 Mil -15 Mil extensive ICT and Digital transformation program of work, various technology projects initiatives to address complex challenges at aged care.
• Managed Datacenter transformation program, IT Assets refresh projects, Scoping of EMMS, end to end from conception covering Concept, Business engagement, RFT, Vendor selection, Contract Management, Business Case, Solution POC, ensuring seamless integration with existing systems and platforms and compliance
• Supporting vendor RFT processes and evaluations and finalizing best-fit solutions for the organization while assessing multiple market competitive vendors.
• Over seeing change management efforts to promote adoption of new digital ways of working and best practices among clinical staff, administrative personnel, and stakeholders.
• Adhering to strict governance practice while delivering and presenting reports on program activities to C-level executives PCG/PCB members frequent monthly basis.
• Monitoring Total cost of ownership/WOL whole of life program budget and cost against delivered and realizing benefits as the program progresses.
• Build and maintain key delivery strong relationships with senior business partners, external leading market vendors and collaboration among enterprise operational senior heads.
• Identify enterprise risks and manage issues with appropriate workarounds and mitigations, identify interdependencies, impacts on business activity, carefully assessing deviation from strategic aims, program contractual resourcing costs.
• Foster a culture and mindset of results orientation, Hybrid /agile work practices to deliver efficiently aligned to business objectives, benefits, and outcomes.
• Provide effective leadership to program and project teams while managing Project managers, Business Analyst, Test Manager, OCM resources.
• Advocate and guide the team on hybrid methodologies and best practices, strong governance framework, tools to deliver standardized quality of portfolio/program delivery.

• Successfully managed and delivered Data Centre and Vietnam Remediation (Year1) program of work and other infrastructure projects such as assets lifecycle Management, Networks and Servers EOL upgrades, cloud transformations and property projects within the University Operations portfolio across global sites Australia and Vietnam.
• Support Portfolio, ITS Director, and senior executives to establish and deliver a roadmap of strategic initiatives that drives benefits for the university.
• Plan, schedule, monitor and report on activities related to program and projects to ensure that each project and/or program contributes to the overall success of the portfolio delivery.
• Leading program/project workgroup steering Co’s meetings, delivering and presenting monthly PCG governance reports tracking program/project progress.
• Identify risks and manage issues with appropriateness of work for program/projects; identify interdependencies, impact on business activity, deviation from strategic aims, program contractual staffing and costs.
• Maintain key delivery relationships with the senior executives, partners, and vendors, to deliver successful project outcomes.
• Manage program/multi-projects total budget 8-10 Mil and monitor expenditure.
• Develop, lead, and maintain strong, collaborative working relationships with University Operations stakeholders and delivery teams.
• Provide effective leadership to the program and project teams.

• Manage IT Projects delivery structure and framework for ITS Infrastructure Managed Services for Client Bendigo & Adelaide Bank and Regional Customers
• Assist business exécutives & directors to develop business case and program of Works aligned with the infrastructure vision & strategy and future roadmaps across functional divisions (Infrastructure, R&D and innovation, Customer experience team)
• Manage products portfolio and solution developments. This may include feasibility phase, build design, proof of concepts (CPOC setup), and supplier liaison.
• Manage projects on Infrastructure Build Custom VPN’s Solutions, Next Gen Networks, Cloud Hybrid Solutions & Migrations (orchestration & automation), Backup as Service, Fortinet Firewall, Network (DC) Migrations, Acquisition & transformations, Data Centre Distribution enablement (12 sites), Infrastructure Refresh (12 Sites), Border Edge 10G upgrades between data centres (DWDM), Cisco ACI (Application centric infrastructure) SDN Fabric, IAAS (Infrastructure as a Service)
• Manage Project budget approvals, Vendor BOM (Bill of Materials) approvals and total cost of ownership (TCO) and review on business objectives and ROI’s (Return on Investments).
• Deliver within waterfall and agile project management methodology & framework. Assist in defining the project roadmap, costings, resourcing and assist in the managing external dependencies.
• Create project plan, project schedule, and project scope; manage project budget and objectives, involving all relevant stakeholders and ensuring technical feasibility, Ensure resource availability and allocation.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques, handle project exceptions with the sponsor and senior supplier & user.
• Monthly Project Report & Review with customer, executives & stakeholders.
• Successfully manage the relationship with the client, executives, and stakeholders.
• Perform risk& issue management to minimize project risks & issues.

Business Process Management

· Collaborate with BAU is to find alternatives and solutions to business challenges.

· Analyze business case requirements and use appropriate techniques to decompose, refine, review, and validate requirements. Ensure requirements are traceable, well communicated and aligned to the overall business or solution vision.

· Continually look at service process improvements by achieving speed, quality and the effective use of resources (cost/people/systems).

· Create models, workflows, and specifications to articulate processes and requirements.

· Measure SLA/ KPI’s Successful performance of all relevant Bendigo Telco service delivery projects to all target levels.

· Quality and timeliness of project teams support to achievement of project milestones and targets.

• Clients: - Reliance Jio | Vodafone | Idea |Korea Telecom (Major leading ISP’s IT Managed Services - APAC/ West Zone)

• Clients: - UK (Direct Line Group, Royal Bank of Scotland), Netherlands (LMN, BUZA, BBI)

• Clients: - SingTel/Optus | Telstra | AT&T (Americas)

• Client: - British Telecom (UK)