ISHA OJHA
Hobart,Australia
Summary
Dedicated Care Coordinator with over five years in aged care and community services. Proficient in managing complex caseloads, conducting thorough assessments, and advocating for clients’ needs while collaborating with multidisciplinary teams to enhance client safety and independence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Care Coordinator
The District Nurses
Hobart, Australia
09.2024 - Current
- Conduct comprehensive client assessments to identify physical, emotional, social, environmental and support needs.
- Completed My Aged Care assessments, reassessments, referrals, service requests and reviews to ensure client eligibility and access to necessary services.
- Develop, implement, monitor and review individualized care plans.
- Manage a diverse caseload of aged care clients receiving Home Care Packages and community support services.
- Coordinate personal care, domestic assistance, transport, respite, nursing and allied health services.
- Identify risks and implement strategies supporting client safety and independence.
- Liaise with families, carers, GPs, hospitals and allied health professionals.
- Support hospital admissions, discharge planning and transitions of care.
- Monitored service delivery to align with client needs and funding requirements, ensuring optimal care and support.
- Facilitate referrals to specialist services and community programs.
- Advocated for clients to secure appropriate and timely services, enhancing their access to essential care resources.
- Ensure compliance with Aged Care Quality Standards.
SIL Team Leader
Mosaic Support Services
Hobart, Australia
12.2023 - 09.2024
- Led Supported Independent Living teams delivering person-centred support.
- Coordinated daily service delivery and staffing to ensure consistent support for participants.
- Supervised and mentored support workers.
- Implemented behaviour support plans and participant goals.
- Conducted risk assessments and service reviews.
- Managed incident reporting and compliance to uphold service standards and participant safety.
- Collaborated with participants, families and allied health professionals.
- Contributed to quality improvement initiatives to enhance service delivery and participant outcomes.
- Developed and managed staff rosters.
Community Support Worker
Careforce
Tasmania, Australia
01.2021 - 01.2023
- Delivered person-centred support to disability and aged care clients.
- Provided personal care and daily living support to enhance client comfort and independence.
- Supported medication assistance and meal preparation.
- Facilitated community access and social participation.
- Coordinated client appointments and social activities, fostering social connections and community involvement.
- Built positive client and family relationships.
- Documented wellbeing changes and support needs to inform care planning and improve service delivery.
Education
Diploma - Community Services
Australian Sovereign College
Hobart, TAS01-2023
Certificate III - Individual Support
Cube Institute Pty Ltd
Victoria01-2021
Bachelor of Business Administration -
Polytechnic Institute Australia
Sydney, NSW08-2020
Skills
- Case Management
- Care Coordination
- Home Care Packages
- Assessment expertise
- Care planning
- Client Advocacy
- Risk management
- Quality standards
- Compliance documentation
- Service Delivery Coordination
- Stakeholder Engagement
- Multidisciplinary Collaboration
- Client Relationship Management
- Data Management Systems
Certification
- First Aid & CPR (Current)
- Assist with Medication
- National Police Check
- Working with Vulnerable People Registration (NDIS Endorsed)
- Full Australian Driver Licence
Timeline
Care Coordinator
The District Nurses
09.2024 - Current
SIL Team Leader
Mosaic Support Services
12.2023 - 09.2024
Community Support Worker
Careforce
01.2021 - 01.2023
Diploma - Community Services
Australian Sovereign College
Certificate III - Individual Support
Cube Institute Pty Ltd
Bachelor of Business Administration -
Polytechnic Institute Australia