Summary
Overview
Work History
Education
Skills
Phone - Mobile
Work Skills
Special Abilities
Availability
Certification
Timeline
Generic

Isha Patel

Blair Athol,SA

Summary

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Aldi Supermarket
10.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.

Customer Service Representative

Spotlight
01.2020 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Bachelor of Science -

GTU

Skills

  • Product packing
  • Quality Inspection
  • Product Assembly
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Materials Handling
  • Lockout and takeout procedures
  • Quality assurance standards
  • Workplace Cleanliness
  • Good Communication
  • Computer Skills
  • Teamwork and Coordination
  • Health and Safety Regulations
  • Problem-solving

Phone - Mobile

0468431477

Work Skills

  • Welcoming customers Greeting customers with a smile and making them feel comfortable
  • Ensuring efficient and timely management of delivering customers’ orders
  • Organizing the working area (dispatch area) regularly and as may be necessary clean and tidy.
  • Identifying picked orders and noting them on a board for quick reference of when customers come to collect. Freight booking and tracking.
  • Picking of ordered items from the store and delivering them to the picking area.
  • Checking orders of all customers; walk-ins, export.
  • Verify and dispatch the cleared orders.
  • Managing internal and external customer complaints
  • Experience in picking and packing, loading and unloading trucks.
  • Excellent self/time management skills with proven ability to meet production deadlines.
  • Demonstrated ability to work in a fast-paced repetitive environment and maintain attention to detail. Demonstrated ability to work well unsupervised and stay focused.
  • Good communication skills so I build good relationships with managers and co-workers.
  • Able to follow instructions and learn new skills quickly.
  • Always quick, and willing to learn new things

Special Abilities

  • Excellent customer service attitude.
  • Factory hand duty
  • RF scanning
  • Voice picking experience
  • Delivered product to the customer
  • Machine operating
  • Warehousing duties
  • Store person duties
  • Ability to use an electric pallet jack
  • Picking and packaging finish products
  • Labelling and sporting goods as per area code and street address
  • Stacking and wrapping pallets
  • Computer operator & database
  • Cleaning and maintenance requirements of the position

Availability

7 days in a week with full time work permit

Certification

FOOD HANDLING CERTIFICATE

Timeline

Team Member

Aldi Supermarket
10.2024 - Current

Customer Service Representative

Spotlight
01.2020 - 10.2023

Bachelor of Science -

GTU

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Isha Patel