Isha Saxena
Melbourne
Summary
Organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. A Salesforce professional with more than 12 years of solid experience (Salesforce) across multiple domains. Extensive Salesforce experience and technical background makes me an excellent trainer and mentor. Big picture focus with attention to every minute detail and a vision to succeed makes me a problem solver , networker and learner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salesforce Team Lead
Lendi Group/Aussie Home Loans
2021.07 - Current
- Trained new team members by relaying information on company procedures and safety requirements/ orientation.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Ensure all the SLAs are met on time by the team.
- Responsible to lead major change management projects mainly on the service centre side cross functionally.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Assist team members by providing them technical solutions and architecting the future state of the Salesforce platform.
- End to end responsible for incident management and cross functional communication throughout.
- Collaborated with cross-functional teams to develop integrated solutions that addressed complex client challenges effectively.
- Having the architectural discussions with cross functional leads to analyse the impact and raise timely concerns.
- Improvising the CI/CD strategies constantly by working with devops and also ensuring the team is following proper protocols to get the code through production.
- Conducting timely Code Reviews and other scrum rituals.
- Providing performance feedbacks and conducting annual performance review with the team members.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Ensuring the salesforce platform is ready for the quaterly salesforce release and making the necessary changes as per every release.
- Optimized code performance through regular review sessions, identifying improvement opportunities, and refactoring legacy components as needed.
Salesforce Practice Lead
SAI Global
2019.03 - 2021.07
- Contributed to the development of industry best practices by actively participating in professional organizations, attending conferences, and keeping abreast of new research findings.
- Conducted comprehensive analyses of internal operations to identify areas for improvement and implement necessary changes for increased efficiency.
- Delivered engaging presentations at industry conferences to share insights on emerging trends, showcase expertise, and strengthen the practice''s reputation as a thought leader.
- Analyse business requirements, processes and technical architecture.
- Responsible of impact analysis , estimations and testing and delivery.
- Ensure all the SLAs are met on time by the team.
- Collaborated with cross-functional teams to develop integrated solutions that addressed complex client challenges effectively.
- Work on productive improvement techniques and guiding the team through the change.
- Improvising the CI/CD strategies constantly by working with devops and also ensuring the team is following proper protocols to get the code through production.
- Conducting timely Code Reviews and other scrum rituals.
- Ensuring the salesforce platform is ready for the quaterly salesforce release and making the necessary changes as per every release.
Technical Lead Engineer
Capgemini
2018.10 - 2019.03
- Conducted comprehensive risk assessments for projects to identify potential bottlenecks or challenges, mitigating any negative impact on deliverables.
- Championed process improvements that led to increased efficiency, reduced technical debts, and better overall project outcomes.
- Optimized code performance through regular review sessions, identifying improvement opportunities, and refactoring legacy components as needed.
- Responsible for team solutions , strategies and delivery.
- Stakeholder engagement and working with sales team to create proof of concept for different clients.
- Guided the team of 6 including designers , BAs , testers and developers.
Salesforce Developer
Bluewolf, An IBM
2017.11 - 2018.10
- Delivered front-end and back-end architecture and functionality by translating development requirements.
- Plan and implement release management strategy for every sprint.
- Improved data quality by implementing validation rules, apex classes ,triggers, visualforce pages, profiles,custom settings, metadata and customizing page layouts in Salesforce.
- Implementation of Complex Lightning components
- Implementation of Complex client side integrations
- Reduced manual data entry for the sales/service team by automating processes using Apex triggers and classes.
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
- Engaged in major Data migration activities.
Salesforce Consultant
Tyro
2017.02 - 2017.11
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Mentored junior consultants, sharing knowledge and expertise in order to foster professional growth within the team.
- Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
- Improved data quality by implementing validation rules, apex classes ,triggers, visualforce pages, profiles,custom settings, metadata and customizing page layouts in Salesforce.
- Implementation of Complex Lightning components
- Implementation of Complex client side integrations
- Reduced manual data entry for the sales/service team by automating processes using Apex triggers and classes.
Package Solution Consultant
IBM
2013.08 - 2016.11
- Mentored junior consultants, fostering professional development and team cohesion.
- Delivered engaging presentations to showcase package solution capabilities to potential clients, securing new contracts.
- Collaborated with cross-functional teams to deliver comprehensive package solutions for clients.
- Improved data quality by implementing validation rules, apex classes ,triggers, visualforce pages, profiles,custom settings, metadata and customizing page layouts in Salesforce.
- Reduced manual data entry for the sales/service team by automating processes using Apex triggers and classes.
Education
Master of Computer Application - Computer Application
Banasthali Vidhyapeeth
Rajasthan06.2013
Skills
- Coaching and Mentoring
- Stakeholder Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Analytical Thinking
- Complex Problem-Solving
- Quality Improvement
- Decision-Making
- Technical/expert background knowledge
- People Management
- Quantitative skills
- Problem-solving abilities
- Reliability
Industry Experience
- Finance services
- Waste Management
- Australian Government
- Consulting
- Management Services Company (Auditing and Accreditations)
Accomplishments
- Collaborated with team of 8 in the development of Service Centre Implementation/ Major Rollback of FSC.
- Achieved major org improvisation by introducing CI/CD and using tools like Gearset, Github, Bitbucket, Gitlab,Jenkins and Buildkite within different organisations like SAI Global, Capgemini and Lendi Group.
- Lead CI/CD thoroughly across multiple organisation and worked with devops from last 6 years.
- Achieved Lightning org Readiness successfully by completing Lightning conversion/migration with accuracy and efficiency for SAI Global/Aussie home Loans.
- Saved Significant Cost of Lendi group by saving 400 User Salesforce License by implementing a public portal on their website.
- Saved Significant cost (more than 2 million dollar) by rolling back major FSC implementation and uninstalling the packages that are no longer being used with the current environment.
- Received Most Collaborative Team award for Leading a team in Code Blitz in Tyro.
- Received IBM Orion Award - for Eminence and Excellence in recognition of outstanding performance
- 8 times Deep Skill Performance Award in IBM for outstanding performance for one of their major Financial service customer.
- Received 4 times Manager Choice Award in recognition to commitment towards the organisation in IBM.
Certification
- Salesforce Administrator
- Salesforce Advanced Administrator
- Salesforce Platform Developer I
- Salesforce Service Cloud Consultant
- Salesforce Sales Cloud Consultant
- Salesforce Platform App Builder
- Salesforce Community Cloud Consultant
- Certified Scrum Master (AGILE)
- Flosum Certified Professional
- Conga Composer Certification
- Secure File Transfer
- Oracle Certified Associate
Technical Skill Summary
- Force.com Platform (Apex ,Lightning) , Salesforce DX
- VisualStudio
- Programming : Apex , VSCode (ASP.Net and C Sharp), Java, JSP, JavaScript , HTML , C++, XML
- Release Management Tools : Ant Migration Tool, Salesforce IDE, Gearset, Github, bitbucket, Sightline , Buildkite, Jenkins, Autorabbit,gitlab
- Project Managament Tools : Flosum, Office365 tools , Sharepoint Rally, ServiceNow , JIRA flows etc, Confluence , Sightline.
Timeline
Salesforce Team Lead
Lendi Group/Aussie Home Loans
2021.07 - Current
Salesforce Practice Lead
SAI Global
2019.03 - 2021.07
Technical Lead Engineer
Capgemini
2018.10 - 2019.03
Salesforce Developer
Bluewolf, An IBM
2017.11 - 2018.10
Salesforce Consultant
Tyro
2017.02 - 2017.11
Package Solution Consultant
IBM
2013.08 - 2016.11
Master of Computer Application - Computer Application
Banasthali Vidhyapeeth
- Salesforce Administrator
- Salesforce Advanced Administrator
- Salesforce Platform Developer I
- Salesforce Service Cloud Consultant
- Salesforce Sales Cloud Consultant
- Salesforce Platform App Builder
- Salesforce Community Cloud Consultant
- Certified Scrum Master (AGILE)
- Flosum Certified Professional
- Conga Composer Certification
- Secure File Transfer
- Oracle Certified Associate
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