Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isha Zahid

Moonee Ponds

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

2
2
years of professional experience

Work History

Nursing Assistant

Firstcall Health
08.2024 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

Receptionist

Crunch Fitness
04.2024 - 11.2024
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

Nursing Assistant

Arcare Aged Care
09.2023 - 04.2024
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Housekeeping Supervisor

Marriott
11.2022 - 10.2023
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.

Receptionist

Ray White Real Estate
01.2023 - 06.2023
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Receptionist

SW Education Melbourne
12.2022 - 04.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with planning office events and meetings for smooth execution.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Education

Associate of Arts - Diploma in Fashion Designing & Merchandising

Australian Pacific College
Melbourne, VIC
10-2024

High School Diploma -

Punjab College
Pakistan
07-2019

Skills

  • Meeting preparation
  • Record preparation
  • Supply management
  • Expense reporting
  • Phone etiquette

Timeline

Nursing Assistant

Firstcall Health
08.2024 - Current

Receptionist

Crunch Fitness
04.2024 - 11.2024

Nursing Assistant

Arcare Aged Care
09.2023 - 04.2024

Receptionist

Ray White Real Estate
01.2023 - 06.2023

Receptionist

SW Education Melbourne
12.2022 - 04.2023

Housekeeping Supervisor

Marriott
11.2022 - 10.2023

Associate of Arts - Diploma in Fashion Designing & Merchandising

Australian Pacific College

High School Diploma -

Punjab College

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Isha Zahid