Ishaan Grover
Hobart,TA
Summary
An ambitious worker, qualified with Bachelor of Commerce (Major in Accounting |Sub-major in Finance) from Western Sydney University, Sydney. Seeking a position of "Customer Service Officer" in a well-reputed firm, where I can utilise my skills to work with and learn from a diverse range of professionals while establishing long lasting positive relationships. Along with my skills, I hold relevant experience in administration, inventory auditing, accounting and finance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bunnings Group
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Accountant (Internship Placement)
Small Business Accounting, Parramatta
01.2018 - 06.2018
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Partnered with managers and stakeholders from other units to coordinates activities and participates in management team meetings.
Console Operator
APW
06.2015 - 12.2017
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
Education
Advance And Graduate Diploma of Leadership And Man - Organizational Leadership
Altec College
Hobart, TAS05.2022
Bachelor of Commerce (Major-Accounting & Finance) - Accounting And Finance
Western Sydney University
02.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Efficient in Microsoft Excel and Office Skills
- Good written and verbal communication skills
- Excellent Attention to Detail
- Sound MYOB accounting software skills
Personal Attributes
- Communicative: Articulates information clearly and effectively, both verbally and in writing.
- Adaptable: Flexible in adjusting to new processes, technologies, and customer needs.
- Proactive: Takes initiative to address customer issues before they escalate.
- Energetic: Brings enthusiasm and a positive energy to the workplace and customer interactions.
- Tech-Savvy: Comfortable with using various software and tools relevant to customer service and finance.
- Curious: Eager to learn and stay updated on industry trends.
Timeline
Customer Service Representative
Bunnings Group
10.2018 - Current
Assistant Accountant (Internship Placement)
Small Business Accounting, Parramatta
01.2018 - 06.2018
Console Operator
APW
06.2015 - 12.2017
Advance And Graduate Diploma of Leadership And Man - Organizational Leadership
Altec College
Bachelor of Commerce (Major-Accounting & Finance) - Accounting And Finance
Western Sydney University
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