Open To Work
Ishan Bakshi
Five Dock,NSW
Work Preference
Summary
Dedicated hospitality professional skilled in managing front office operations and guest relations. Proficient in Opera PMS and Guest Centrix PMS, with a track record of enhancing operational efficiency and guest satisfaction. Strong leadership abilities demonstrated through training and mentoring staff, ensuring exceptional service delivery across all shifts.
Overview
7
7
years of professional experience
Work History
Assistant Night Manager
Meriton Suites
Bondi Junction, NSW
10.2025 - Current
- Independently manage overnight hotel operations, acting as the senior on-site manager and ensuring smooth day-to-day operations, guest satisfaction, and service excellence.
- Led front office functions, managing guest arrivals, departures, reservations, billing, and resolving complex guest issues to enhance overall guest experience.
- Performed Manager on Duty responsibilities across night, morning, and afternoon shifts, providing operational leadership and decision-making support.
- Coordinated with housekeeping, maintenance, and security to streamline operations and resolve operational challenges promptly.
- Conducted nightly audits and maintained operational compliance, preparing reports to ensure adherence to company policies and service standards.
Guest Service Expert
Four Points by Sheraton
Sydney, NSW
05.2024 - 10.2025
- Resolved customer complaints diplomatically, enhancing guest relations and encouraging return visits.
- Streamlined check-in and check-out processes, improving guest satisfaction.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Increased Bonvoy occupancy by enrolling new members.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Guest Service Associate
Le Meridien
07.2022 - 11.2023
- Expertly managed guest check-in/check-out processes, room assignments, and reservation inquiries on Opera PMS.
- Delivered outstanding guest service, ensuring a warm and personalized experience for every guest.
- Handled an average of 50 guest inquiries and requests per day with patience, empathy, and attention to detail.
- Resolved guest complaints and concerns promptly and professionally, maintaining composure in challenging situations.
- Collaborated with various departments to ensure seamless guest experiences and efficient operations.
- Consistently received praise from guests for exceptional service and attention to detail.
Specialized Training
Taj Fisherman's Cove Resort and Spa
08.2021 - 07.2022
- Gained comprehensive training in front office operations, guest relations, and Opera PMS.
- Cross-trained in ancillary departments, including sales and marketing, for well-rounded exposure.
- Assisted in managing guest files, records, and adhering to data privacy and security protocols.
- Demonstrated strong organizational skills and attention to detail in report preparation and distribution.
- Updated company databases and generated reports with accuracy and efficiency.
Industrial Exposure
Vivanta by Taj
06.2019 - 12.2019
- Worked in Front Office Department and cross trained in ancillary departments such as Food and Beverage, Housekeeping and Sales and Marketing.
- Helped the executives in their day-to-day activities.
- Got an overall exposure on how different departments which helped me develop communication, interpersonal and other critical skills.
- Outdoor Catering and guest relationship management.
- Utilised advanced knowledge from workshops and training sessions.
- Worked on building communication and other soft skills.
Education
Master of Management and Master of Marketing -
Macquarie University
Marsfield12-2025
BA (Hons) -
University of Huddersfield
Aurangabad, United Kingdom07-2022
12th or Equivalent (HSC) -
Deogiri Junior College
Aurangabad03-2018
School -
Dr Y. S. Khedkar International School
Aurangabad05-2015
Skills
- Night audit procedures
- Opera PMS
- Guest Centrix PMS
- Complaint and Escalation Resolution
- Customer Relationship Management
- Stakeholder Engagement
- Team Leadership
Languages
- English
- Hindi
- Marathi
- German
Timeline
Assistant Night Manager
Meriton Suites
10.2025 - Current
Guest Service Expert
Four Points by Sheraton
05.2024 - 10.2025
Guest Service Associate
Le Meridien
07.2022 - 11.2023
Specialized Training
Taj Fisherman's Cove Resort and Spa
08.2021 - 07.2022
Industrial Exposure
Vivanta by Taj
06.2019 - 12.2019
Master of Management and Master of Marketing -
Macquarie University
BA (Hons) -
University of Huddersfield
12th or Equivalent (HSC) -
Deogiri Junior College
School -
Dr Y. S. Khedkar International School