Ishan Chaturvedi
Kingscote,SA
Summary
Enthusiastic and committed individual seeking a front desk position demonstrated with strengths in customer service, leadership, and financial management, safety-conscious with the ability to stay calm under pressure. Understands strategy and able to motivate staff members, communicates well with great interpersonal skills, Looking forward to advance my career as a member of vibrant hotel.
Overview
1
1
Certification
Work History
Duty Manager/Assistant Front office Manager
Aurora Ozone Hotel
02.2023
- Demonstrated Skills
- Direct, oversee, and manage daily operations for full-service Hotel
- Oversees the smooth and efficient operation of all guest related areas and outlets of hotel and act as hotel’s representative in absence of senior management
- Deliver friendly, efficient customer service and ensuring high level of service is maintained at all times by all front desk staff
- Ensuring the front office fully achieves, or exceeds, all of its individual, revenue as prescribed in official targets
- Build organisational capability through coaching and mentorship, ensuring they are engaged in our vision
- Coordinate and assist concierge in all services for guests and maintain knowledge on all emergency procedures
- Ensure effective use of resources when preparing rosters; facilitate change and innovation within the team
- Meeting and assisting VIP’s, groups and tours on arrival and departure
- Coaching, leading and mentoring staff to deliver exceptional service and to achieve desired outcomes
- Handling guests complaints and resolving issues in an efficient and professional manner
- Lead by example and display an active commitment to compliance, reinforces the importance to team
- Maintain an efficient, organized workspace that encourages productivity at all times
- Assisting the HOD in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
- Followed Safe Work Procedures (SWPs) for all areas of the hotel at all times.
Duty Manager/Night Manager
Stamford Plaza Hotel
05.2021
- Demonstrated Skills
- Direct, oversee, and manage daily overnight operations for 335 room’s full-service Hotel
- Ensuring the smooth functioning and operations of the hotel overnight including night audit process, cashiering, housekeeping, etc
- Ensuring the safety and security of guests, staff and hotel property at all times
- Coordinate and assist concierge in all services for guests and maintain knowledge on all emergency procedures
- Manage and greet all customers efficiently, monitor and resolve all requests and provide all required information’s and assist in registration process
- Supervising team members to ensure efficient and smooth operation for producing excellent feedbacks and guest satisfaction
- Handling guests complaints and resolving issues in an efficient and professional manner
- Ensuring the front office fully achieves, or exceeds, all of its individual and total revenue, expense and profit targets as prescribed in official or approved budgets
- Maintain an efficient, organized workspace that encourages productivity at all times
- Followed Safety protocols for all areas of the hotel at all times.
Assistant Night Manager
05.2021
- Demonstrated Skills
- Overseeing the daily operations, night audit process, including daily reporting & cashiering, and other related work for 220 room’s full functional hotel
- Providing exceptional customer service while on shift, including but not limited to check in and checkout of guests, answering telephone calls, reservation inquiries and attending to guest requests
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
- Overseeing all night auditing functions including reconciliations from daily transactions and running end of day reports Reservations, arrivals & departures
- Prepare daily balance sheet of all revenue and settlement accounts every night and file up details for reference
- Perform adjustments and corrections and rectify all errors ensuring proper maintenance of credit and accounting procedures
- Communicate and liaise with team members, kitchen and other areas of operation Follow hygienic food and beverage handling procedures
- Assisting other departments including restaurant and room service operation when required.
Grand Chancellor Hotel
12.2020
Duty Manager
11.2020
- Demonstrated Skills
- Managed overall operation of the hotel during off-peak hours for a 80 room boutique Hotel
- Responsible for all hotel guest issues, colleague issues and any other issues that may arise during night shift
- Successfully run the hotel's End of Day/End of Month procedures on a nightly basis that includes backing up all hotel folios, credit card settlement, Micros and Protel base settlement, and various other hotel reports
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages
- Assisted accounts receivable clerk in all aspects of job and in keeping all invoices due below 30 days.
Accor Hotels, Adelaide
07.2019
Assistant Manager, Front Desk
01.2019
- Demonstrated Skills
- Supervising team members to ensure efficient and smooth operation for producing excellent feedbacks and guest satisfaction
- Co-ordinates with all department concerned in order to maintain Front office functions properly
- Checks on registration cards of arriving guests and ensures all information should be filled on each card by staff or guests
- Handles guest complaints and other related problems and reports on the manager’s log book
- Assists in VIP’s arrival departure and as directed by Front office manager, performs special services for VIP Guests
- Monitoring daily performance and enhancing revenue through yield management techniques.
Management Trainee
Taj Hotels, Resorts and Palaces
01.2016
- Food & Beverage Sales & Marketing, Reservations, Food Production) Demonstrated Skills
- Resolving Customer issue, Complaints Problems in quick and efficient manner
- Controlled Cash Transactions and maintained complete responsibilities of handling Group, Conference, Wedding Billings
- Representing the hotel to the guest throughout all stages of the guest’s stay
- Performing Cashiering Task and cash handling policies and procedure
- Developed Suggestive selling techniques to sell rooms and to promote other services of the hotel
- Audited and reconciled reports on all cash and credit transactions in accordance with hotel's standard policies and procedures
- Coordinate the entire restaurant operation
- Maintain standards of hygiene for food handling and presentation
- Listening to customer requirements and presenting appropriately to make a sale
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Taj Hotels, Resorts and Palaces
07.2014
Education
Management
Le Cordon Bleu
Adelaide, South2019
Institute of Hotel Management
2014
Skills
- Workflow Planning
- Conflict Management
- Customer Service Management
- Coaching and Training
- Financial Reporting
- Workflow Optimization
- Operations Management
- Driving Revenue
- Guest Satisfaction
- Staff Management
- Policy and Procedure Modification
- Front Office Management
Certification
RSA Certified, Responsible Person Badge
Timeline
Duty Manager/Assistant Front office Manager
Aurora Ozone Hotel
02.2023
Duty Manager/Night Manager
Stamford Plaza Hotel
05.2021
Assistant Night Manager
05.2021
Grand Chancellor Hotel
12.2020
Duty Manager
11.2020
Accor Hotels, Adelaide
07.2019
Assistant Manager, Front Desk
01.2019
Management Trainee
Taj Hotels, Resorts and Palaces
01.2016
Taj Hotels, Resorts and Palaces
07.2014
Management
Le Cordon Bleu
Institute of Hotel Management
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