ISHAN KANWAR
Melbourne,VIC
Summary
Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Committed to contributing to a professional work environment while continuously seeking opportunities for professional development. Strong multitasker with excellent communication and planning abilities.
Overview
4
4
years of professional experience
Work History
IT Support Technician
FREELANCER - Self Employed Services
07.2022 - Current
- Improved network performance by conducting comprehensive assessments and implementing optimization strategies.
- Provided expert recommendations during the procurement process of new hardware and software components that aligned with clients'' objectives.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Worked closely with customers to identify business costs and benefits of implementing computing solutions.
- Analyzed and recommended solutions and upgrades to services to streamline processes.
Store Operations Manager
The Academy Brand
02.2024 - Current
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated technical training and personal development classes for staff members.
Internship
VIT
04.2020 - 10.2022
- Collaborated with a team of five to create a customized website aimed at creating a visually appealing and user-friendly interface
- Responsible for strategic planning, innovative design contributions, and the implementation of special features for website's enhancement
- This experience significantly contributed in honing my skills in website design and development, emphasizing effective teamwork, client communication, and project management.
Education
Bachelor's of Information Technology and Systems -
Victoria Institute of Technology (VIT)
Melbourne, VICSkills
- Network Troubleshooting
- Testing and troubleshooting
- Network Security Management
- Network Monitoring Tools
- IP Address Management
- Routing Protocols
- Network architecture design
- Network Performance Optimization
- VPN Solutions
- Team management
- Customer Relations
- Website optimization
Hobbies and Interests
- Volunteering (experience at Deakin Environmental and Behavioral Laboratory)
- Physical fitness including hiking and gym
- Reading self-development books
Timeline
Store Operations Manager
The Academy Brand
02.2024 - Current
IT Support Technician
FREELANCER - Self Employed Services
07.2022 - Current
Internship
VIT
04.2020 - 10.2022
Bachelor's of Information Technology and Systems -
Victoria Institute of Technology (VIT)
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