Ishan Kanwar
Port Melbourne
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
Work History
ASM
Foot Locker
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
The Academy Brand
03.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Sales Consultant Representative
Tommy Hilfiger
03.2023 - 02.2024
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
- Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
Sales Representative
Myer Melbourne
09.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor of Science - Information Technology
VIT
06.2023
Central Board of Secondary Education (CBSE) -
Pinewood School
04.2019
Skills
- Customer Service
- Customer Relations
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
Websites
Timeline
ASM
Foot Locker
12.2024 - Current
Store Manager
The Academy Brand
03.2024 - Current
Sales Consultant Representative
Tommy Hilfiger
03.2023 - 02.2024
Sales Representative
Myer Melbourne
09.2022 - 03.2023
Central Board of Secondary Education (CBSE) -
Pinewood School
Bachelor of Science - Information Technology
VIT
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