Summary
Overview
Work History
Education
Skills
Languages
Publications
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Ishan Sadiwala

Huntingdale,VIC

Summary

With a diverse background encompassing roles in retail merchandising, customer service, surveying in loan refinancing, and as a crew member at McDonald's, I have honed strong interpersonal skills and a commitment to delivering exceptional customer service. My internship as a content writer further developed my ability to communicate effectively and strategically.

I am now eager to put my skills to work in the business/finance sector, aspiring to leverage my customer-facing experience to excel in a role that combines financial expertise with client relations. My goal is to contribute to a team dedicated to providing personalized financial solutions and fostering long-term client relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Merchandiser

BIG Brand Influence Group-Victoria
, VIC
06.2023 - Current

Responsible for optimizing product presentation and inventory management to enhance sales and customer experience. Collaborate with teams to execute promotional strategies and ensure store standards are maintained.

Key Responsibilities:

  • Manage inventory levels, coordinate replenishment, and conduct regular audits.
  • Design and execute visually appealing product displays to attract customers.
  • Analyze sales data to optimize product placement and promotional effectiveness.
  • Implement in-store promotions and ensure compliance with company standards.
  • Provide customer assistance and gather feedback to improve merchandising strategies.

Skills and Qualifications:

  • Strong organizational and multitasking abilities.
  • Creative flair for visual merchandising.
  • Proficiency in inventory management and sales analysis.
  • Excellent communication and teamwork skills.

Achievements:

  • Improved sales through effective merchandising strategies.
  • Received recognition for achieving store standards and sales targets.
  • Contributed to enhancing customer experience and satisfaction.

Food and Beverage Attendant

Australian Venue Co.-Melbourne VIC
, VIC
09.2022 - 04.2023

Provided exceptional customer service in a busy dining environment, taking orders, serving food and beverages, and maintaining cleanliness. Ensured a pleasant dining experience through efficient service and attention to detail.

Key Responsibilities:

  • Greeted and seated guests, presented menus, and took accurate orders.
  • Prepared and served food and beverages according to established standards.
  • Maintained cleanliness of dining areas and adhered to food safety guidelines.
  • Processed payments accurately and provided excellent customer service.
  • Collaborated with team members to ensure smooth service operations.

Skills and Qualifications:

  • Strong customer service and communication skills.
  • Ability to work efficiently in a fast-paced environment.
  • Knowledge of food safety and hygiene practices.
  • Experience with POS systems and handling transactions.

Achievements:

  • Received positive feedback consistently for service excellence.
  • Contributed to improved efficiency in service operations.
  • Recognized for outstanding performance and teamwork.

Customer Service Representative

IGA-Melbourne VIC
, VIC
09.2022 - 02.2023

Provided excellent customer service by assisting with inquiries, resolving issues, and processing transactions efficiently. Maintained a positive shopping experience through product knowledge and adherence to store policies.

Key Responsibilities:

  • Assisted customers with product inquiries, recommendations, and purchases.
  • Handled cash transactions and maintained accuracy in handling payments.
  • Resolved customer complaints and issues promptly and professionally.
  • Ensured shelves and displays were stocked and maintained according to standards.
  • Collaborated with team members to achieve store goals and uphold customer satisfaction.

Skills and Qualifications:

  • Strong interpersonal and communication skills.
  • Proficiency in cash handling and POS systems.
  • Knowledge of store products and services.
  • Ability to work effectively in a team environment.

Achievements:

  • Received positive feedback consistently for excellent customer service.
  • Contributed to increased customer satisfaction scores.
  • Recognized for maintaining store policies and standards.

Surveyor

Summit Wealth Services-Victoria
, VIC
06.2022 - 09.2022

Conducted property surveys and appraisals to assess value for loan refinancing purposes. Analyzed data, prepared detailed reports, and collaborated with loan officers to support informed refinancing decisions.

Key Responsibilities:

  • Conducted property surveys to determine value and condition.
  • Analyzed survey data and prepared accurate appraisal reports.
  • Collaborated with loan officers to provide comprehensive property assessments.
  • Ensured compliance with industry standards and regulations.
  • Communicated findings effectively to stakeholders.

Skills and Qualifications:

  • Proficiency in property surveying techniques and tools.
  • Strong analytical and problem-solving skills.
  • Attention to detail and accuracy in data collection and reporting.
  • Ability to work independently and collaborate effectively with team members.
  • Knowledge of loan refinancing processes and regulations.

Achievements:

  • Provided accurate property assessments contributing to successful loan refinancing decisions.
  • Received positive feedback for thorough and detailed survey reports.
  • Played a key role in maintaining compliance with industry standards.

McDonalds Crew Member

McDonald's-Melbourne VIC
, VIC
02.2022 - 04.2022

Delivered excellent customer service by taking orders, preparing food, and maintaining a clean and organized dining area. Collaborated with team members to ensure efficient operations and uphold high standards of food quality and service.

Key Responsibilities:

  • Took customer orders accurately and efficiently.
  • Prepared and served food according to McDonald's standards.
  • Maintained cleanliness of the dining area and workstations.
  • Operated cash registers and processed transactions accurately.
  • Worked as part of a team to achieve daily service goals.

Skills and Qualifications:

  • Strong customer service skills with a friendly and approachable demeanor.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Attention to detail in food preparation and order accuracy.
  • Proficiency in operating cash registers and handling payments.
  • Teamwork and collaboration to ensure smooth restaurant operations.

Achievements:

  • Received positive customer feedback for service excellence.
  • Contributed to maintaining high levels of cleanliness and organization.
  • Recognized for reliability and teamwork in achieving daily operational goals.

Content Writer Intern

Kreeda Online Services Pvt Ltd-Bengaluru, Karnataka
, Karnataka
06.2021 - 12.2021

Created engaging content for an escape room company's website and guest posts to attract and inform customers. Collaborated with the marketing team to enhance online presence and promote interactive experiences.

Key Responsibilities:

  • Wrote compelling content for the company website to showcase escape room experiences.
  • Developed guest post articles to increase brand awareness and attract new customers.
  • Conducted research to ensure content accuracy and relevance.
  • Collaborated with the marketing team to align content with promotional campaigns and SEO strategies.
  • Assisted in social media content creation and scheduling.

Skills and Qualifications:

  • Strong writing skills with a creative and engaging writing style.
  • Ability to conduct thorough research and adapt content for different audiences.
  • Familiarity with SEO principles and content marketing strategies.
  • Proficiency in using content management systems (CMS) and social media platforms.
  • Effective communication and teamwork skills.

Achievements:

  • Contributed to increased website traffic and engagement through well-written content.
  • Received positive feedback from stakeholders for content quality and effectiveness.
  • Played a key role in enhancing the company’s online presence and brand visibility.

Education

Master's degree in Banking and Finance -

Monash University
07.2024

Bachelor Degree in Business Administration -

Jain University CMS
07.2021

Skills

  • Content Creation
  • Writing Skills
  • Content Management Systems
  • Search Engine Optimization (SEO)
  • Finance
  • Computer skills
  • Customer service
  • Banking
  • Data Analysis
  • Merchandising
  • Financial analysis
  • Business administration

Languages

  • English, Fluent
  • Hindi, Expert
  • Tamil, Intermediate

Publications

A study on currency values and monetary system, http://ijcrt.org/viewfull.php?&p_id=IJCRT2010440.pdf, 10/2020, This was a research paper that I published with another friend of mine from college. The paper consists of our research and analysis of the current money valuation system and how money is valued in general, and the future of currency and valuation.

Affiliations

In my leisure time, I enjoy staying active by going to the gym, which helps me maintain physical fitness and health. I also find relaxation and inspiration in listening to music, which fuels my creativity and enhances my mood. Currently, I am passionately learning Turkish, embracing the challenge of mastering a new language and exploring its cultural richness.

Accomplishments

I have achieved success in both sports and academics, winning multiple medals in swimming and tennis, including a silver at the national level in soft tennis for India. Additionally, I co-authored a research paper on currency values and the monetary system, demonstrating my dedication to both athletic excellence and scholarly pursuits.

Certification

I hold a LinkedIn certificate in Financial Statement Analysis, demonstrating proficiency in analyzing and interpreting financial data. Additionally, I have completed an online introductory course in Excel from Macquarie University, enhancing my skills in spreadsheet management and data analysis. These certifications highlight my commitment to continuous learning and readiness for analytical roles in finance.

Languages

English
Native/ Bilingual
Hindi
Professional
Gujarati
Limited
Tamil
Limited
Turkish
Elementary

Timeline

Merchandiser

BIG Brand Influence Group-Victoria
06.2023 - Current

Food and Beverage Attendant

Australian Venue Co.-Melbourne VIC
09.2022 - 04.2023

Customer Service Representative

IGA-Melbourne VIC
09.2022 - 02.2023

Surveyor

Summit Wealth Services-Victoria
06.2022 - 09.2022

McDonalds Crew Member

McDonald's-Melbourne VIC
02.2022 - 04.2022

Content Writer Intern

Kreeda Online Services Pvt Ltd-Bengaluru, Karnataka
06.2021 - 12.2021

Master's degree in Banking and Finance -

Monash University

Bachelor Degree in Business Administration -

Jain University CMS

I hold a LinkedIn certificate in Financial Statement Analysis, demonstrating proficiency in analyzing and interpreting financial data. Additionally, I have completed an online introductory course in Excel from Macquarie University, enhancing my skills in spreadsheet management and data analysis. These certifications highlight my commitment to continuous learning and readiness for analytical roles in finance.

Ishan Sadiwala