Ishana Chandra
Sydney,NSW
Summary
Motivated with engaging a personality and flexible approach.
Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
i am a Focused and reliable assistant manager bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Organised assistant with experience in high pace restaurant/retail environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Willingness to take on added responsibilities to meet team.
strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Aj Supermarket
03.2019 - 10.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- stock taking
- cash register balancing
- cash handling
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Restaurant Waiter
Volcanoes
02.2018 - 09.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taking phone bookings and arranging reservations
Education
Secondary School - Psychology
St Claire Catholic High School
01.2016
Skills
- Transactions and Cash Handling
- PPE Guideline Compliance
- Order Accuracy and Delivery
- Customer Service and Rapport
Timeline
Assistant Store Manager
Aj Supermarket
03.2019 - 10.2022
Restaurant Waiter
Volcanoes
02.2018 - 09.2020
Secondary School - Psychology
St Claire Catholic High School
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