Ishane Pietersz
Summary
A hard working, passionate & self-driven individual with over seven years of experience in the Tourism & Hospitality Industry. A Driven visionary leader with strong problem-solving and customer service skills, with the ability to cope up and work under high levels of pressure.
Overview
8
8
years of professional experience
Work History
Food & Beverage Duty Manager
Pullman & Mercure Hotel Albert Park
04.2022 - Current
- Resolve customer complaints involving food or beverage quality and service.
- Planning and managing the service of food and beverage within the restaurant, bar, room service, conferences & events.
- Ensure Cleanliness is maintained in outlets, back of house & general service areas.
- Maintaining inventory levels relevant to the departments equipment, furniture, tableware & utensils.
- Working closely with other departments to ensure that any service concerns are addressed in a timely manner.
- Planning menus and menu pricing by liaising with Chefs.
- Updating Breakfast forecasts and disseminating information regarding corporate and group guest arrivals.
- Providing sufficient guidance for Food & Beverage Attendants, Team Leaders & Supervisors.
- Liaising with the Conference Event organisers & Sales Manager regarding up coming events.
- Ordering stock and maintaining par levels.
- Recruiting Employees and monitoring the training and development of the workforce within the department.
- Planning and rostering workforce for business operation.
- Maintaining valid and up to date RSA certification, in line with the most current updates and amendments.
Food & Beverage Team Leader
Pullman & Mercure Hotel Albert Park
11.2021 - 04.2022
- Overlooking the operation of the Hotel's Outlets; In Room Dining, Restaurant & Bar.
- Overlooking and Coordinating Conferences, Gala Dinners, Cocktails & Special Events.
- Overlooking cashiering for shift opening and closing.
- Working Closely with the Hotel's Kitchen Team and Sales Team in executing Conferences & Events.
- Coordinating function operations with External Suppliers, Event Organisers & PCO's.
- Training and promoting personal development of team members.
- Managing logistics & executing large scale conferences and sit down dinners.
- Ordering & Maintaining Stock levels.
- Working in the setting of an Health Hotel During Covid-19 Pandemic.
Food & Beverage Attendant
Pullman & Mercure Hotel Albert Park
02.2019 - 11.2021
- Collaborating with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized Events & Function spaces to comply with hygiene and health regulations.
- Setup and pack down for Conferences, Cocktails, Gala Dinner's & Special Events.
- Making Barista Coffee.
- Responded to customer inquiries and resolved guest issues to establish to enhance customer satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Cross training in Hotel outlets.
Administrative assistant
AMK Products Pty Ltd.
07.2018 - 02.2019
- Preparing orders for customers.
- Organising and Maintaining stock in warehouse.
- Organising pallets for interstate delivery.
- Delivering orders to customers.
Casual employment
Cinnamon Lakeside Hotel
10.2016 - 01.2017
- Worked in the hotels food and beverage team for banquet functions & Events.
- Key responsibilities included setup and strip down of event venues, serving food & beverage, carrying plates, table setup and table clearance.
Casual employment
The Hilton Hotel
10.2016 - 01.2017
- Worked in the hotels food and beverage team for banquet functions & events.
- Key responsibilities included setup and strip down of event venues, serving food & beverage, carrying plates, table setup and table clearance.
Casual employment
Waters Edge
10.2016 - 01.2017
- Worked in the hotel's food and beverage team for banquet functions
- Key responsibilities included setup and strip down of event venues, serving food and appetizers, carrying plates, refilling drinks, table setup, and table clearance.
Trainee Executive
Walkers Tours Ltd
11.2015 - 05.2016
- Handling guest correspondence bookings for beach stay bookings for agents ''Trailfinders", a travel company based in the United Kingdom and Ireland.
- Key responsibilities included: booking hotel & accommodation, arranging vehicle transfers, responding to bookings and coordinating guest itineraries, offering alternative accommodation,upselling and offering upgrades, arranging excursions, preparing quotations. invoicing and filing.
Education
Responsible Service of Alcohol (RSA) Certificate -
Victorian Gambling & Casino Control Commission
Melbourne, VIC02.2022
Bachelor's of Tourism & Hospitality Management -
William Angliss Institute of TAFE
Melbourne, VIC02.2021
Advanced Diploma in Hospitality Management - In Partnership With William Angliss, Australia
Colombo Academy of Hospitality Management
Colombo, Sri Lanka03.2018
Diploma in Hospitality Management - In Partnership With William Angliss, Australia
Colombo Academy of Hospitality Management
Colombo, Sri Lanka11.2017
Cert IV in Hospitality Management - In Partnership With William Angliss Australia
Colombo Academy of Hospitality Management
Colombo, Sri Lanka05.2017
Cert III in Hospitality Management - In Partnership With William Angliss, Australia
Colombo Academy of Hospitality Management
Colombo, Sri Lanka11.2016
St. Josephs College
Colombo, Sri Lanka08.2015
Skills
Excellent planning, communication and time management skills
Ability to play a strong team and leadership role, meet deadlines as well as work under minimal supervision
Excellent interpersonal skills
Strong attention to detail
References
Available upon request.
Personal Information
- Date of Birth: 02/15/96
- Nationality: Sri Lankan
Timeline
Food & Beverage Duty Manager
Pullman & Mercure Hotel Albert Park
04.2022 - Current
Food & Beverage Team Leader
Pullman & Mercure Hotel Albert Park
11.2021 - 04.2022
Food & Beverage Attendant
Pullman & Mercure Hotel Albert Park
02.2019 - 11.2021
Administrative assistant
AMK Products Pty Ltd.
07.2018 - 02.2019
Casual employment
Cinnamon Lakeside Hotel
10.2016 - 01.2017
Casual employment
The Hilton Hotel
10.2016 - 01.2017
Casual employment
Waters Edge
10.2016 - 01.2017
Trainee Executive
Walkers Tours Ltd
11.2015 - 05.2016
Responsible Service of Alcohol (RSA) Certificate -
Victorian Gambling & Casino Control Commission
Bachelor's of Tourism & Hospitality Management -
William Angliss Institute of TAFE
Advanced Diploma in Hospitality Management - In Partnership With William Angliss, Australia
Colombo Academy of Hospitality Management
Diploma in Hospitality Management - In Partnership With William Angliss, Australia
Colombo Academy of Hospitality Management
Cert IV in Hospitality Management - In Partnership With William Angliss Australia
Colombo Academy of Hospitality Management
Cert III in Hospitality Management - In Partnership With William Angliss, Australia
Colombo Academy of Hospitality Management
St. Josephs College
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