ISHANI HORADUGODA GAMAGE
Summary
Dynamic and empathetic professional with a proven track record in healthcare and retail industries, specifically at Coles Group. Known for delivering patient-centered care and fostering effective communication to provide top-notch service and support. Skilled in clinical problem-solving and offering emotional support, resulting in a positive and productive work atmosphere. Recognized for driving notable enhancements in customer and patient satisfaction levels. Professional retail worker with a strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Worker
Coles Group
01.2023 - Current
- Communication: Interacting with a wide range of customers and team members to ensure smooth operations.
- Multitasking: Managing various tasks simultaneously in a busy, fast-paced environment.
- Customer Service: Developing skills in customer relations, including managing complaints, and handling difficult situations.
- Attention to Detail: Paying close attention to orders and ensuring accuracy.
- Food Safety: Knowledge of health and safety regulations around food preparation and handling.
- Time Management: Managing busy periods and ensuring all tasks are completed efficiently.
- Skills
Student Midwife
Logan Hospital
11.2020 - 10.2023
- Prenatal Care: Monitoring fetal growth and development, measuring blood pressure, weight, and urine tests.
- Providing education on nutrition, exercise, and pregnancy-related symptoms.
- Offering counselling and support regarding birth planning and options.
- Labor and Delivery: Assessing and recognizing the stages of labor, providing pain relief options, including non-medical techniques like breathing exercises or hydrotherapy.
- Assisting with vaginal exams to assess progress.
- Monitoring fetal heart rate and maternal vitals.
- Supporting the individual during labor and delivery, providing emotional support.
- Assisting with delivery, including helping in cases of breech or assisted delivery if needed.
- Postpartum Care: Assisting with breastfeeding and bonding, monitoring physical recovery from childbirth.
- Providing emotional support for the new parent.
- Educating about newborn care, including bathing, sleeping, and feeding.
- Monitoring for signs of postpartum depression and offering support or referrals.
- Emergency Care: Managing complications during labor or delivery, such as haemorrhage or fetal distress.
- Skills
Aged Care Assistant
Capella Bay Aged Care
11.2018 - 04.2019
- Ensuring dignity and privacy of residents maintained at all times.
- Comprehensive understanding of residential (low & high care) & dementia care.
- Assisting residents in showering, grooming and hair washing, dressing & toileting.
- Assisting, monitoring or prompting the client to complete the ADL.
- Assisting residents in feeding & serving meals.
- Received in house training on infection control and food handling.
- Respectful of a patient's rights, religious and cultural beliefs.
- Ability to record patient observations accurately and report any issues of concern.
Aged Care Assistant
Sutton Park Aged Care
08.2017 - 09.2018
- Provision of personal assistance, including personal grooming and emotional support.
- Monitoring people and activities, ensuring the safety and well being of residents.
- Assisting residents in feeding & serving meals.
- Being Respectful of a patient's rights, religious and cultural beliefs.
- Working effectively as part of a team.
Aged Care Assistant
BUPA Aged Care home
12.2013 - 12.2015
- Assisting with transportation to medical appointments and activities.
- Ensuring cleanliness of residents accommodation.
- Changing bed linen, stripping and making beds.
- Assisting residents in showering, grooming and hair washing, dressing & toileting.
- Assisting, monitoring or prompting the client to complete the ADL.
- Assisting residents in feeding & serving meals.
Education
Bachelor of Midwifery - Nursing Midwifery
University of Queensland
Brisbane, QLD12.2023
Skills
- Effective Communication: Clear and concise information sharing, Active listening
- Collaboration and Coordination: Addressing disagreements constructively, Respecting diverse perspectives
- Emotional Support and Empathy: Supporting colleagues, Patient-centered care
- Trust and Respect: Building a supportive environment, Clinical problem-solving
Certification
- Certificate III: Aged Care
- Certificate III: Home and Community care
Timeline
Retail Worker
Coles Group
01.2023 - Current
Student Midwife
Logan Hospital
11.2020 - 10.2023
Aged Care Assistant
Capella Bay Aged Care
11.2018 - 04.2019
Aged Care Assistant
Sutton Park Aged Care
08.2017 - 09.2018
Aged Care Assistant
BUPA Aged Care home
12.2013 - 12.2015
Bachelor of Midwifery - Nursing Midwifery
University of Queensland
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