Ishani Pathiratne
Cranbourne,VIC
Summary
Motivated and detail-oriented professional with a Master’s in Information Technology, specializing in Business Analysis and Computer Networking. Currently employed in a non-IT role and seeking to transition into a Business Analyst position. Previous experience as an IT System Administrator has provided a strong foundation in systems thinking and technical problem-solving. Actively enhancing business analysis skills through ECBA certification with IIBA (exam scheduled for October), and practical courses in BA fundamentals, Agile methodologies, JIRA, and Zephyr through Udemy. Eager to contribute analytical, communication, and technical skills to support business improvement and digital transformation initiatives.
Overview
17
17
years of professional experience
Work History
Service Coordinator – Home Care Packages
Mecwacare
01.2024 - Current
- Support the provision of high-quality care and services to clients, through service coordination and administrative support, in accordance with program guidelines.
- Liaising with internal staff and external organizations regarding client support, service bookings and changes.
- Liaison with clients regarding program enquiries and referral to relevant staff as appropriate.
- Respond to feedback from clients, carer’s and staff, and implement appropriate responses.
- Support the HCP Managers and Team Leaders in the resolution of client complaints.
- Provide investigation findings to the HCP Managers and Team Leaders in response to incidents and staff feedback.
- Review and identify opportunities for improvement in the provision of service to clients, based on client and staff feedback and investigations outcomes.
- Provide assistance to HCP program staff to complete client documentation including: managing documents in the client’s electronic file.
- Ensure knowledge of and compliance with OHS legislation and mecwacare’s reporting requirements.
- Communicate effectively with staff, clients and representatives within professional boundaries.
- Provide verbal and/or written reports to the HCP Managers and Team Leaders as requested.
- Other duties as directed by the Manager HCP Business Support.
IT Systems Administrator
Klaus Multiparking ANZ Pty Ltd
10.2021 - 12.2023
- Facilitated installation, configuration, and troubleshooting of network devices, servers, and printers.
- Managed complex technical issues in fast-paced business environments.
- Planned and executed software and operating system upgrades to enhance system performance.
- Monitored network performance while maintaining routers, switches, and LAN connections.
- Provided support for Microsoft 365 and Salesforce to ensure seamless business operations.
- Delivered phone and onsite assistance for IT-related issues faced by staff.
- Oversaw Active Directory, DHCP, DNS, and Exchange Server services to improve operations.
- Developed technical guidance materials aligned with system upgrades.
Regional Sales and Marketing Coordinator
BDP International
09.2015 - 02.2018
- Involve in maintaining good relationships with new and existing customers.
- Receives sales inquiries via phone or email and sourcing the rates to convert the business to place purchase orders and confirm sale/buy prices.
- Coordinate shipments with carriers. Arrange equipment, loading/unloading schedule, and requirements.
- Communicate with customers on the shipping schedule, pricing, product availability, product/shipping documentation, sample request, and loading requirements, and order confirmation.
- Forecast, gather input, and coordinate inventory activity data to accurately react product movement and ensures product availability for future orders/shipments.
- Compile invoice information monthly for summary billing to certain customers.
- Track and trace railcar movements to ensure availability, estimate loading dates and transit times, schedule future orders.
- Maintain and update the system database regarding customers, products, suppliers, pricing.
- Prepare and send the customer with all the Routing order details regarding the dispatch of goods like waybill no., estimated date of arrival, etc. once the shipment has been booked with the carriers.
- Achieving the self-monthly target given by Management.
- Monitoring the Middle East sales team, Business through the system, and guide if needed.
Customer Service and Sales Coordinator
Plimsoll Logistics LLC
12.2012 - 04.2015
- Canvass New Customers for the Company and serving existing customers.
- Guiding & supporting sales and customer service team to secure business and provide timely support and information to customers' inquiries and issues.
- Co-ordinate with liner principals, worldwide agents, and internal departments.
- Elevate potential problems and opportunities for improvement to the management.
- Any other related duties/projects assigned by the Manager from time to time to meet business exigencies and Assist credit controllers to follow up on overdue payments from clients.
- Booking & allocation of space for the existing clients and Updating the Operations & the Vessel Planners with the booking forecasts & the Load list finalization.
- Prepare weekly/monthly loading reports to the management and Updating customers sailing of their shipments.
- Correspondences with overseas agents for Sea / Air pricing, Rate negotiations & correspondence with shipping / Airlines, and daily reports (for Hamburg Sud & GCL).
- Coordinating with shipping / Airlines for the sea / Air freights, bookings & status of Sea / Air shipments.
- Update the job le and check for all relevant documents, chargeable services, and costs before forwarding the le to operations.
- Preparing and submitting discharge EDI and import manifestation and customer follow-ups for imports and issuing the Delivery Orders accordingly.
Logistics Executive
Monsell International Pvt Ltd
08.2008 - 05.2012
- Shipments tracking from the load port to destination port (ETD & ETA) & Confirm from Buyer also on timely deliveries
- Inquiry with Bank & Buyers about the Payment on the due dates.
- Prepare Pre-& Post Shipment Documentation as per Purchase Orders, Packing List & Letter of Credit terms
- Timely arrangement of Vehicles & Containers for studying of Shipments.
- Making a Proper shipment planning & co-ordinate with the Production, Marketing, Quality & Account departments for execution of Export shipment.
- Taking Freights from Shipping Lines / Airlines.
- Handle Container Booking, updating of container details, Packing & Loading, etc.
- Deal with Forwarder for Rate negotiation compare with other Forwarders rates & take best rates from them as per comparison.
- Prepare BL Instructions as per Normal & LC terms and release them on time.
- Timely preparation of Post Export Documentation to claim Payment.
- To prepare Daily, Weekly & Monthly MIS Report.
Education
The Entry Certificate of Business Analysis - Information Technology
International Institute of Business Analysis
10-2025
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC05-2020
Graduate Diploma - Information Technology
Charles Sturt University
Melbourne, VIC07-2019
Skills
- Critical analysis and solutions
- Quick learning and technical skills
- Conflict resolution and stress management
- Detail-oriented approach
- Process evaluation
- Team collaboration
- Project management
Timeline
Service Coordinator – Home Care Packages
Mecwacare
01.2024 - Current
IT Systems Administrator
Klaus Multiparking ANZ Pty Ltd
10.2021 - 12.2023
Regional Sales and Marketing Coordinator
BDP International
09.2015 - 02.2018
Customer Service and Sales Coordinator
Plimsoll Logistics LLC
12.2012 - 04.2015
Logistics Executive
Monsell International Pvt Ltd
08.2008 - 05.2012
The Entry Certificate of Business Analysis - Information Technology
International Institute of Business Analysis
Master of Science - Information Technology
Charles Sturt University
Graduate Diploma - Information Technology
Charles Sturt University
Reference
Can be provided upon request.