ISHANI SHARMA
Melbourne,VIC
Summary
- Change Partner for National Superannuation Fund with 8+ years’ experience in Change Management, Communications and Strategy Development (to name a few). Expert in planning, managing and executing strategic cross-company change management initiatives.
- Volunteer with Art of Living NGO assisting in various breathwork, meditation and yoga workshops.
Overview
8
8
years of professional experience
Work History
Change Partner
HESTA
11.2021 - Current
- Coach and support Executives and Business Leaders in effectively leading People through change
- Develop strategy and lead HESTA's Change Management Capability Uplift program to support employees in managing and leading change (personally and professionally)
- (Monthly) Provide holistic view of Change across HESTA to respective Executives and their leadership team; providing thought provoking data to help them identify opportunities for improvement in various changes landing across their teams and organisation.
- Design, develop and execute robust change strategies across a range of transformational change programs (including: internalisation of a $80m investment portfolio, relocation of 550 employees along with launch of two new floors, costing ~$3m)
Senior Change Manager
NAB
08.2020 - 04.2021
- Lead and delivered target operating model program impacting over 4,000 employees
- This program was executed on a tight budget and timeline
- Leading 2 FTE
- Designed and delivered a customized and purpose-built change management strategy
- Lead the Change Management stream of program
- Provide guidance, leadership and practical working tools to senior leaders and executives across Business & Private Bank
- Developed enterprise-wide executive change dashboard
Senior Change Manager
NAB
06.2020 - 10.2020
- Managed and delivered customer transformational change program
- These changes impacted the whole Private Bank client portfolio as well as the Retail Consumer Bank portfolio (>21,000 clients)
- Lead Private Bank Segmentation program change stream
- Design and embed BAU Segmentation Guidelines framework to manage future client changes with minimal impact to clients and relationship managers
- Design and drive customised agile change management strategy for program
- Partner with senior leaders to deliver measurable customer value
- Coach business in effectively leading change
Portfolio Change Manager (Business & Private Bank)
NAB
06.2020 - 10.2021
- Core member of leadership team within Australia’s largest Business and Private Bank, directly advising and partnering with executive leaders to successfully deliver and embed change
- Leading 7 FTE
- Portfolio Size: $63M investment
- Lead NAB’s Business & Private Bank Business Engagement and High Networth practice
- Partner with leadership team to deliver benefits of enterprise- wide change programs
- Design and lead Capability Program for B&PB Change Practice
- Coach Change Practitioners in end-to-end change management of their projects via health checks and staging risk interventions where necessary
- Additional role and responsibilities of Senior Change Manager taken on; developed and executed change strategies across core strategic programs
Senior Change Manager
NAB
02.2020 - 06.2020
- (Remediation Event – Business Credit Cards), Managed and delivered a critical Business & Private Bank Remediation program impacting over 12,000 Business Credit Card holders; the program rated as high priority focused on a range of Business customers, including High Networth clients
- Design and develop change strategy and plan which is fit-for-purpose and display an understanding of the regulatory and risk breaches at hand
- Partner with senior leaders to deliver accurate business and customer solutions
- Coach the business in implementing preventative measures to avoid future remediation events
Portfolio Change Manager (Remediation, CX)
NAB
11.2019 - 09.2020
- Primary change partner to Remediation leadership team, leading Remediation change management practice
- Leading 4 FTE
- Portfolio Size: $72M investment
- Leading NAB’s Remediation practice
- Leading NAB Enterprise Remediation response to Royal Commission
- Strategic business partner to executive leadership group who are responsible for Remediation response at enterprise level
- Designed and delivered customized and purpose-built change management framework to drive execution of Remediation events
- Additional role and responsibilities of Senior Change Manager taken on; developed and executed change strategies across key regulatory programs
Senior Change Manager
NAB
07.2019 - 11.2019
- Managed and delivered $22M digital change consisting of a new customer onboarding platform impacting over 9,000 employees across Business & Private Bank (B&PB) and Personal Bank (PB)
- Drive and lead the change stream for the Digital Onboarding Experience program (DBOX)
- Design and drive a tailored change management strategy (including communications) for the program
- Coach senior leaders across B&PB and PB to drive a change leadership culture (i.e., driving banker adoption of new tool and processes)
- Support senior leaders in reporting back to Regulatory bodies on proposed/final solution of customer onboarding tool
Senior Change Manager
NAB
10.2018 - 07.2019
- Managed and delivered $30M transformational change across People and Technology streams
- These changes impacted up to 8,000 Business & Private Bank employees
- Lead the Associate Teaming Model Program’s People and Technology change stream (4 FTE)
- Lead the design of target operating model and overarching change strategy
- Partner with senior leaders and transformational leadership team to provide change advice
Business Change Manager
NAB
01.2016 - 10.2018
- Consumer Fulfilment Centre Change Practice, Managed programs for the Consumer Fulfilment Centre generated via external bodies (e.g., APRA, State Governments, etc), other NAB Divisions and internally
- The business consisted of 4,000 onshore and offshore employees
- Lead business change initiatives to ensure they align with the proposed future target operating model
- Review and approve all change strategies and plans developed by Change Managers across the Division
- Develop and execute internal and external communication strategies
- Coordinate and present Monthly Change Report to senior stakeholders with Portfolio Change Manager
- Coordinate and manage quarterly Roadshows to drive employee engagement
- Provide change guidance and practical working tools to business leaders
Education
BBus - Business Information Systems
RMIT Melbourne
2012
APMG International
2015
Certified Change Practitioner
Prosci
Certified Professional
ICAgile
Certified Coach of Neuro-Linguistic Programming
The ABNLP
Skills
- 8 years of experience in large complex organisations with a focus on change and leadership capability uplift, target operating model, customer transformation, strategic change management, senior stakeholder and executive engagement, benefit delivery and people leadership
Timeline
Change Partner
HESTA
11.2021 - Current
Senior Change Manager
NAB
08.2020 - 04.2021
Portfolio Change Manager (Business & Private Bank)
NAB
06.2020 - 10.2021
Senior Change Manager
NAB
06.2020 - 10.2020
Senior Change Manager
NAB
02.2020 - 06.2020
Portfolio Change Manager (Remediation, CX)
NAB
11.2019 - 09.2020
Senior Change Manager
NAB
07.2019 - 11.2019
Senior Change Manager
NAB
10.2018 - 07.2019
Business Change Manager
NAB
01.2016 - 10.2018
BBus - Business Information Systems
RMIT Melbourne
APMG International
Certified Change Practitioner
Prosci
Certified Professional
ICAgile
Certified Coach of Neuro-Linguistic Programming
The ABNLP
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