Summary
Overview
Work History
Skills
Timeline
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Ishbel MacKenzie

Summary

I am a reliable and energetic receptionist with over 9 years of customer service experience and 2 years in medical reception. I am adept at managing busy front desks, booking complex appointments, and providing exceptional patient care. I bring a strong work ethic, attention to detail, and a warm, professional demeanor.

Overview

7
7
years of professional experience

Work History

Receptionist

PRP Diagnostic Imaging
04.2023 - Current
  • - First point of contact for patients in-person and via call center
  • - Scheduled a wide range of appointments, including complex biopsies
  • - Processed payments: Medicare, insurance claims, and third-party billing
  • - Issued reminders for outstanding accounts and managed invoice tracking
  • - Liaised with local GPs and health professionals regarding patient care
  • - Typed pathology reports and completed Medicare submissions
  • - Responsible for opening/closing procedures and end-of-day banking

Owner / Florist

Kenzie Lane Florals
03.2020 - Current
  • - Managed client quoting, invoicing, and bookkeeping
  • - Oversaw order fulfillment and deliveries for events and customers
  • - Delivered exceptional customer service and event coordination

Shift Leader

Florida Beach Bar, Terrigal
07.2018 - Current
  • - Led team operations across bar, bistro, and beer garden
  • - Responsible for cash handling, bar opening/closing, and banking
  • - Provided high-level customer service in a fast-paced hospitality environment
  • - Barista and RSA-compliant alcohol service experience

Senior Property Manager

Ray White Terrigal
03.2018 - 10.2018
  • - Managed landlord and tenant communications, inspections, and lease agreements
  • - Handled tenancy issues including arrears, rent reviews, and tribunal attendance
  • - Listed and appraised new rental properties while meeting performance targets

Skills

  • Excellent Customer Service & Communication
  • Strong Work Ethic & Reliability
  • Ability to Multi-task in High-pressure Environments
  • Independent and Collaborative Work Style
  • Detail-oriented with Accurate Data Entry
  • Professional Phone Manner and Empathy with Clients

Timeline

Receptionist

PRP Diagnostic Imaging
04.2023 - Current

Owner / Florist

Kenzie Lane Florals
03.2020 - Current

Shift Leader

Florida Beach Bar, Terrigal
07.2018 - Current

Senior Property Manager

Ray White Terrigal
03.2018 - 10.2018

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Ishbel MacKenzie