Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ishhmeet Kaur Bhandari

Ishhmeet Kaur Bhandari

Adelaide,SA

Summary

Accomplished and results-driven professional with 19 years of experience at American Express, leading PMO coordination and providing strategic administrative and consulting support in fast-paced and global environment.

Overview

20
20
years of professional experience

Work History

Credit Assessor

Westpac
Adelaide, SA
06.2025 - Current
  • Reviewed applications for accuracy and compliance with established quality standards.
  • Assessed creditworthiness and serviceability in line with lending regulations.
  • Established strong relationships with brokers through guidance and trust maintenance.
  • Ensured adherence to audit, compliance, and quality standards to mitigate risk.
  • Provided advice on application structuring, credit policy, and necessary documentation.

Client Services Officer

Gallagher Bassett
Adelaide, South Australia
02.2025 - 05.2025
  • Managed inbound and outbound calls, maintaining email correspondence with clients and brokers.
  • Addressed queries from clients, insurers, and internal stakeholders promptly and accurately.
  • Logged all calls, ensuring appropriate follow-ups with relevant contacts.
  • Performed ad hoc administrative duties as assigned to support team operations.

Manager, PMO & Consulting Services

American Expresss
India, UK & Australia
09.2016 - 04.2024
  • Coordinated PMO operations, ensuring seamless execution of administrative functions and documentation across multiple workstreams.
  • Collaborated with program leads to produce high-quality monthly Steering Committee packs and project status reports.
  • Facilitated cross-functional meetings by maintaining agendas, action items, and minutes for effective follow-through.
  • Provided proactive administrative support to senior leadership, managing calendar coordination and stakeholder communications.
  • Utilized advanced Microsoft Office Suite skills to enhance reporting accuracy and improve workflow efficiency.
  • Ensured timely data collection from workstream leads while maintaining version control using digital project management tools.
  • Recognized for exceptional attention to detail and professionalism in handling sensitive program materials.
  • Served as liaison between PMO and departments to foster collaboration and align deliverables with strategic objectives.

Manager, Merchant Acquisition & Early Engagement

American Express
India & UK
02.2012 - 08.2016
  • Led early engagement data analysis team, enhancing processes for identifying and converting potential merchant leads.
  • Collaborated with sales, marketing, and product teams to ensure cohesive lead optimization strategies.
  • Tracked and analyzed key performance indicators related to lead generation and conversion rates.
  • Prepared regular reports and Tableau dashboards for senior management on lead optimization performance.

Manager, MIS & Business Reporting

EXL Service.com
India
03.2010 - 02.2012
  • Led team of reporting analysts, delivering guidance and mentorship to achieve high performance.
  • Designed and developed comprehensive reports on corporate travel metrics and KPIs.
  • Created and maintained dashboards for real-time insights into corporate travel activities.
  • Analyzed travel data to identify trends, cost-saving opportunities, and improvement areas.
  • Evaluated and optimized reporting processes to enhance efficiency and accuracy.

Disputes Analyst

American Express
India
12.2005 - 02.2010
  • Reviewed and assessed credit card disputes submitted by customers and merchants.
  • Gathered and analyzed transaction data and supporting documents relevant to disputes.
  • Coordinated with card members and merchants to clarify dispute details.
  • Collaborated with internal departments such as fraud prevention and customer service for thorough dispute resolution.
  • Made informed decisions on dispute validity based on evidence and regulatory compliance.
  • Initiated chargebacks or credits to cardholders when disputes favored customers.
  • Prepared reports on dispute statuses, outcomes, and key metrics for management review.
  • Monitored performance metrics to ensure timely dispute resolution.

Education

Bachelor's in Science -

University of Delhi
New Delhi, India

Skills

  • Project Coordination & Support
  • Knowledge of PMO Processes & Framework
  • Advanced Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Project Management Tools (eg MS Project, JIRA, Confluence)
  • Steering Committee Pack Preparation
  • Database Management
  • Stakeholder Engagement & Communication
  • Business Reporting

Affiliations

  • India Data Localization – Regulatory requirement mandating that certain categories of personal and sensitive data be stored and processed within India’s borders to ensure compliance, privacy, and data sovereignty.
  • Proactive Paperless Migration – Led the regional initiative to transition credit card statements from paper-based delivery to e-statements across APAC and EMEA, enhancing efficiency and sustainability.
  • Explorer Credit Card Launch – Hong Kong – Supported the launch of American Express's latest product offering in Hong Kong, delivering a premium credit card experience with exclusive benefits for Card Members.
  • Enterprise Intelligence Platform Transformation – Spearheaded the enhancement of enterprise intelligence capabilities by integrating advanced analytics and machine learning algorithms to drive data-driven decision-making.

Timeline

Credit Assessor

Westpac
06.2025 - Current

Client Services Officer

Gallagher Bassett
02.2025 - 05.2025

Manager, PMO & Consulting Services

American Expresss
09.2016 - 04.2024

Manager, Merchant Acquisition & Early Engagement

American Express
02.2012 - 08.2016

Manager, MIS & Business Reporting

EXL Service.com
03.2010 - 02.2012

Disputes Analyst

American Express
12.2005 - 02.2010

Bachelor's in Science -

University of Delhi

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Ishhmeet Kaur Bhandari