Ishika Ahuja
St Kilda,VIC
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialise in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences. Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organisation while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cocktail Bartender
Jackson Williams
St Kilda, VIC
07.2022 - Current
- Assisted in training new bartenders on proper drink mixing techniques and customer service skills.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Developed speciality cocktail menus seasonally based on popular ingredients or themes.
- Effectively multitasked within fast-paced environment.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests with friendliness and professionalism.
Store Manager
Karan Singh
Melbourne, VIC
02.2024 - 03.2025
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Ensured compliance with safety regulations and company policies.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Created weekly work schedules for store personnel.
Front Counter Crew Member
Hungry Jacks
Melbourne, VIC
03.2022 - 11.2024
- Answered customer inquiries regarding products, services, and store policies.
- Greeted customers in a friendly and professional manner.
- Adhered to all safety protocols while handling food products.
- Resolved customers' complaints regarding products or services.
- Followed company guidelines for maintaining cleanliness standards at the front counter area.
- Ensured that all food items were prepared according to company specifications.
- Greeted customers upon arrival and provided exceptional customer service.
- Operated cash registers to process payments from customers.
- Answered customer questions to maintain high satisfaction levels.
Education
Advance Diploma in Information Technology - Information Technology
Sacred Heart International Collage
Melbourne, VICSkills
- Salesmanship
- POS system operation
- Professional appearance
- Signature drinks creation
- Menu development
- Patience and empathy
- Bar setup and breakdown
- Stock rotation
- Upselling strategies
- Bar equipment operation
- Sales planning
- Speed and efficiency
- Foreign language proficiency
- Classic cocktails
- Quality control analysis
- Responsible alcohol service
- Event bartending
- Alcohol pairing proficiency
- Cleanliness and sanitation
- Inventory management
- Non-alcoholic beverages
- Drink creation
- Cash handling accuracy
- Order taking
- Inventory tracking
- Allergen awareness
- Drink presentation
- Recipe memorization
Languages
English
Professional
Hindi
Full Professional
Certification
- Virtual Experience Program by ANZ ( Feb 2022- Current)
- Responsible serving of Alchohol
References
References available upon request.
Timeline
Store Manager
Karan Singh
02.2024 - 03.2025
Cocktail Bartender
Jackson Williams
07.2022 - Current
Front Counter Crew Member
Hungry Jacks
03.2022 - 11.2024
Advance Diploma in Information Technology - Information Technology
Sacred Heart International Collage
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