ISHIKA Chopra
Clyde North,Australia
Summary
Customer Support Executive with a proven ability to foster trust and loyalty among clients. Achieved high customer retention rates through effective communication and problem-solving skills. Excels in both independent and team-oriented environments.
Overview
3
3
years of professional experience
Work History
Senior Sandwich Artist
subway
melbourne, victoria
11.2024 - Current
- Maintained cleanliness and organization of food preparation areas.
- Assisted customers in selecting sandwich options and customizing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Delivered superior customer service focused on quality and meeting customer needs.
Receptionist
the tyre factory
melbourne, victoria
02.2024 - 11.2024
- Managed phone calls and redirected inquiries to relevant departments.
- Scheduled appointments for customers and confirmed service times.
- Handled customer complaints professionally, ensuring satisfaction and resolution.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Picker Packer
Fine food holdings
melbourne, victoria
12.2022 - 10.2023
- Operated warehouse equipment to efficiently pick and pack products for distribution.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service
The Cheesecake Shop
- Three months of onshore experience in customer service at The Cheesecake Shop.
- Operated cash registers and provided customer service.
- Created strategies for improving customer service operations.
- Developed relationships with customers through excellent customer service.
- Advised on solutions to improve customer service operations.
Education
Diploma of Age Care -
Institute of Health And Nursing
Melbourne, VIC08-2025
Bachelor of Business -
La Trobe University
Melbourne, VIC09-2024
English Language course -
Skills
- Positive attitude
- Team collaboration
- Social media marketing
- Teamwork
- Self-motivated
- Theoretical knowledge
- Practical knowledge
- Good communication skills
- Listening
- Multi-tasking
- Quality work under pressure
- Meeting deadlines
- Money handling
References
- Tushar Kumar, Works in a Tyre Factory, Dandenong, 0433 861 797
- Aatish Kumar, Works in a Restaurant, 0406 557 057
Co Curricular Activities And Hobbies
- Cooking
- Photography
- Surfing internet
- Dancing and listening to music
Timeline
Senior Sandwich Artist
subway
11.2024 - Current
Receptionist
the tyre factory
02.2024 - 11.2024
Picker Packer
Fine food holdings
12.2022 - 10.2023
Customer Service
The Cheesecake Shop
Diploma of Age Care -
Institute of Health And Nursing
Bachelor of Business -
La Trobe University
English Language course -
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