Summary
Overview
Work History
Education
Skills
Timeline
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ISHIKA DHAL

Blakeview,Australia

Summary

Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. Offering thorough knowledge of menu items and various preparation methods. Talent in maintaining positive attitude and great sense of humor during peak hours. Gained clear understanding for children in further assist for special support from my experience as a volunteer LAP (Learning Assistance Program) Mentor.

Experienced with managing bakery operations, including inventory control and staff supervision. Utilizes effective communication and organizational skills to streamline processes and enhance productivity—track record of maintaining high standards in product quality and customer service.

Knowledgeable with a solid foundation in bakery operations and team leadership. Proven track record in maintaining high standards of product quality and customer service. Demonstrated ability in inventory management and staff training.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Bakery Assistant Manager

Woolworths Group
05.2023 - 03.2025
  • Provided comprehensive training for new employees, ensuring they became proficient in bakery procedures and safety standards.
  • Motivated team members through regular performance evaluations, recognition programs, and ongoing coaching to foster a positive workplace culture.
  • Implemented cost-saving measures through careful analysis of ingredient usage patterns and adjusting order quantities accordingly.
  • Assisted in menu development by incorporating seasonal flavors into new dessert offerings that appealed to diverse customer tastes preferences.
  • Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
  • Improved customer loyalty by promptly addressing and resolving complaints, leading to an increase in repeat business.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Managed all baking operations professionally and handled all problems confidently.
  • Supported the Bakery Manager in achieving financial targets by diligently tracking expenses and identifying cost-saving opportunities.

Bakery Manager

Woolworths Group
11.2024 - 12.2024
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Bakery Worker

Foodland Saints
10.2022 - 05.2023
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods and cakes.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.

Bakery

Foodland Munnopara
08.2021 - 06.2022
  • Working quickly under pressure at busy times, but efficiently and accurately
  • Experienced in kitchen equipment, decorating cakes, and understanding ingredients and recipes
  • Ensured the sanitization of the baking area on a daily basics
  • Supervised bakery in absence of other employers and while working with employers at workplace

LAP Mentoring - Volunteer

Trinity College School
02.2020 - 01.2022
  • Helped in enriching children's wellbeing and learning outcomes
  • Focusing on academic, social and emotional needs of students through powerful and positive contribution as a mentor
  • Providing an opportunity to learn in creative and interactive way that is enjoyable to the children's interest and needs
  • Building a positive relationship with children that may be facing challenges
  • As a mentor I provide benefits to children to nurture a special skill or build their self-confidence
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Checkout - Front end

Foodland Munnopara
07.2019 - 08.2021
  • To gain patience while dealing with customers or any problem/ issues
  • Customer orientation and strong communication abilities also getting attention to details at surroundings of work environment
  • Good numeracy skills are gained in the experience, but also polite and friendly
  • Being honest and trustworthy

CASUAL WAITRESS

FASTA PASTA BLAKES CROSSING
08.2018 - 07.2019
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
  • Folded napkins and prepared silverware set to provide adequate supply for host station
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times

Education

YEAR 8 - YEAR 12 -

TRINITY COLLAGE
Trinity Collage
11.2020

LAP MENTORING - VOLUNTEER WORK

Trinity Collage South
Trinity Collage
02.2025

BACHELOR OF INTERIOR ARCHITECTURE -

UNIVERSITY OF SOUTH AUSTRALIA
03.2021

CERT III IN BUSINESS -

QUEENSFORD Collage
King Willam Street Adelaide
07.2020

CERTIFICATE II IN RETAIL MAKEUP - VET COURSE

CLIP JOINT ACADEMY
Clip Joint Rundle Mall
02.2019

Skills

  • Companionship
  • Team player
  • Positive attitude
  • Strong multitasking
  • Quality control monitoring
  • Active listener
  • Organized and efficient
  • Employee training
  • Computer skills

Timeline

Bakery Manager

Woolworths Group
11.2024 - 12.2024

Bakery Assistant Manager

Woolworths Group
05.2023 - 03.2025

Bakery Worker

Foodland Saints
10.2022 - 05.2023

Bakery

Foodland Munnopara
08.2021 - 06.2022

LAP Mentoring - Volunteer

Trinity College School
02.2020 - 01.2022

Checkout - Front end

Foodland Munnopara
07.2019 - 08.2021

CASUAL WAITRESS

FASTA PASTA BLAKES CROSSING
08.2018 - 07.2019

BACHELOR OF INTERIOR ARCHITECTURE -

UNIVERSITY OF SOUTH AUSTRALIA

YEAR 8 - YEAR 12 -

TRINITY COLLAGE

LAP MENTORING - VOLUNTEER WORK

Trinity Collage South

CERT III IN BUSINESS -

QUEENSFORD Collage

CERTIFICATE II IN RETAIL MAKEUP - VET COURSE

CLIP JOINT ACADEMY
ISHIKA DHAL