Ishika Khurana

• Contributed to delay handling, crisis management, and operational procedures, providing marketing insights and strategies for business objectives and customer experience
• Handled operations involved in all the SIA flights
• Streamlined operations using marketing systems and software (e.g., Altea CM & ARD) for efficient management, data analysis, and performance tracking
• Handled customer feedback and complaints with strong problem-solving skills, ensuring positive outcomes and enhancing brand reputation.

• Implemented creative fundraising strategies, including events, direct mail, digital marketing, and social media, to maximize donor acquisition and retention
• Executed persuasive fundraising campaigns, engaging donors through compelling storytelling to secure financial support for world vision's mission.

• Part time flexible role to help out in events across Sydney
• Partnered with Telstra, Volkswagen, L'Oreal, Sydney airport
• Event management, Lead generation, Marketing

• Contractual employment to work on the back end planning of the ‘Accounting Business Expo’ held in Sydney in April
• Client Relationship Management, Project Management

• Strategic management, Client & Employee onboarding, Time management
• Managed admin tasks, scheduling, correspondence, documentation, and recording.

• Volunteer work for marketing the products made by specially abled citizens to provide them a good standard of living

• Worked with India's #1 Researcher in Management,
• Dr.Rajesh K Pillania on the Indian Cities Happiness index report for the year 2020.

• Managed the company’s social media presence.(WFH)

• Handled the company’s social media presence; Edited and created content for the company’s website
• Client management, Handling of queries, Creativity and
• Innovation

• THE PARTITION MUSEUM, ARTS AND, Interviewing, recording and transcribing the experiences of
• India-Pakistan Partition survivors; Was interviewed by
• AgenceFrance Presse, and Channel One News USA for my work 3

• Main Subjects – Strategic Management, Branding and communications,, Customer Relationship Management, Digital Marketing, Sales and Channels management, Project management, Operations Management President of Student Council
• President of Student Council 2020-2021
• Marketing head, GirlUp Sydney, 2022-2023
• Finalist in the Business Pitch for startup Competition ‘JagDen’ in college winning a cash prize awarded by the Female Entrepreneur of the year in Singapore
• Interviewed Mr. Lars Schmidt, Managing Director, Southeast Asia and India, Swarovski and the operating heads of many other luxury brands like Rosso Brunello, Tod’s etc. as part of a research project on ‘Luxury Brand Management’ in Singapore
• Research on ‘Reskilling and Upskilling: The future of workforce’ in the UAE
• Worked on a market entry plan into India for Planet Protector Packaging, Sydney as part of a college research subject.

Main subjects- Mathematics, Business Studies, Economics, English, Accountancy, Psychology; Overall score- 96%, topped Economics with 100%.