ISHILA MALASINGHE
Melbourne,VIC
Summary
Highly motivated and client-focused Bachelor of Commerce student at Monash University, with a strong foundation in banking, customer engagement, and strategic problem-solving. Proven ability to work in fast-paced environments, collaborate with diverse teams, and communicate effectively with stakeholders. Passionate about using analytical and interpersonal skills to solve complex business problems and contribute meaningful insights—ready to apply these capabilities to a career in management.
Overview
6
6
years of professional experience
Work History
EARLY CUSTOMER ENGAGEMENT
COMMONWEALTH BANK
03.2025 - Current
- Proactively connect with customers early in their financial journey to assess needs and offer tailored banking solutions.
- Assist clients with onboarding, digital banking tools, and general enquiries to ensure a smooth and supportive banking experience.
- Collaborate with internal teams to escalate and resolve complex issues promptly.
- Maintain accurate records in line with compliance standards and banking regulations.
CUSTOMER BANKING SPECIALIST
COMMONWEALTH BANK
07.2024 - 03.2025
- Providing tailored financial solutions across home loans, business banking, and financial advisory services through in-depth customer consultations.
- Guiding clients with account inquiries, service maintenance, and credit product applications, ensuring compliance with bank policies.
- Conducting Financial Health Checks to evaluate and enhancing customers' financial wellbeing.
- Educating customers on digital banking tools, improving financial management and convenience.
- Promoting secure banking practices and supporting long-term financial health.
- Advising on home loans, business finance, and investment strategies to help customers achieve financial goals.
MORTGAGE OPERATIONS
STARTEK (WESTPAC)
01.2023 - 06.2024
- Effectively communicated with brokers/broker assistance/customers/solicitors to give status updates on Westpac Group loan applications.
- Managing delinquent accounts and providing excellent customer service whilst maintaining high key performance indicators.
- Using strong verbal communication to coordinate viable arrangements tailored to callers needs and situations.
- Using proficient computer skills to navigate effectively though various programs and screens while effectively listening on call.
SENIOR RETAIL ASSISTANT
THE ATHLETE'S FOOT
11.2020 - 06.2024
- Using strong verbal communication to assist customers and provide a high standard of service to ensure all the customers' needs and wants are satisfied and exceeded.
- Lead the junior employees as a mentor, providing training and advice to instil confidence and comfort.
- Provided training resources in POS, product knowledge and sales.
ASSISTANT SECRETARY
MONASH UNIVERSITY SRI LANKAN CLUB
11.2021 - 10.2022
- Company Overview: Company Overview: One of Monash University's largest not-for-profit student clubs.
- Commenced as an assistant finance director in November 2021.
- This role involved working together with committee and executive team to ensure an impeccable team experience and high quality charitable events for university students and club members.
- One of Monash University's largest not-for-profit student clubs.
RETAIL ASSISTANT
JOHNNY BIG
09.2019 - 03.2020
- Efficiently communicate with customers to deliver excellent customer service.
- Constant communication and liaising with management and other staff members to ensure and maintain a profitable and smoothly running workplace.
Education
BACHELOR OF COMMERCE -
MONASH UNIVERSITY
06.2025
HIGH SCHOOL - undefined
NOSSAL HIGH SCHOOL
12.2019
Skills
- Leadership
- Communications
- Adaptability
- Management
- Highly motivated
- Problem-solving
- Teamwork
- Customer Service
- Attention to detail
Additional Experience
- Monash University Sri Lankan Club | Assistant Secretary Nov 2021 - Oct 2022
- One of Monash University's largest not-for-profit student clubs. Commenced as an assistant finance director in November 2021. This role involved working together with committee and executive team to ensure an impeccable team experience and high quality charitable events for university students and club members
- Basketball Coach | June 2025 - Present
- Plan and lead weekly training sessions focusing on skill development, teamwork, and strategy.
- Mentor and guide players aged 14-16 in sportsmanship, discipline, and personal development.
- Analyse team performance and adapt tactics for game improvement.
- Promote a positive and inclusive sporting environment for all participants.
Timeline
EARLY CUSTOMER ENGAGEMENT
COMMONWEALTH BANK
03.2025 - Current
CUSTOMER BANKING SPECIALIST
COMMONWEALTH BANK
07.2024 - 03.2025
MORTGAGE OPERATIONS
STARTEK (WESTPAC)
01.2023 - 06.2024
ASSISTANT SECRETARY
MONASH UNIVERSITY SRI LANKAN CLUB
11.2021 - 10.2022
SENIOR RETAIL ASSISTANT
THE ATHLETE'S FOOT
11.2020 - 06.2024
RETAIL ASSISTANT
JOHNNY BIG
09.2019 - 03.2020
HIGH SCHOOL - undefined
NOSSAL HIGH SCHOOL
BACHELOR OF COMMERCE -
MONASH UNIVERSITY
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