ISHINI ANJANA WIJEHEWAGE
MOUNT WAVERLY,Australia
Summary
Highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2025
2025
years of professional experience
Work History
Cashier
Ceylon Aroma
Boronia, Melbourne
06.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
Receptionist
Centhara Beach Hotel
Weligama, Sri Lanka
01.2022 - 08.2022
- Greeted customers, signed them in, and directed them to their destination
- Successfully managed billing and other records with 100% accuracy
- Handled phone calls daily with no complaints during the work period
Cashier
Red Apple Restaurant
Weligama, Sri Lanka
09.2018 - 12.2021
- Assisted 50+ daily customers with answering outstanding questions
- Collaborated with other employers during busy times
- Managed and directed support staff to assist customers with special requirements
Casual Worker
Amazon Delivery Station (DVT1)
Melbourne, Victoria
- Organized packages according to size and weight specifications.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Sorted parcels according to postcode destinations.
- Ensured correct address labels were affixed to parcels.
- Maintained a clean and safe work environment at all times.
- Followed safety protocols when handling hazardous materials.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Organized goods within the warehouse according to item categories, size or weight.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Education
UniLink Diploma - Engineering
Swinburne University of Technology
Melbourne, Australia01.2021
Passed GCE Advanced Level Examination - Physical Science Stream
Janadhipathi Balika Vidyalaya
Galle, Sri Lanka01-2018
Passed GCE Ordinary Level Examination -
Janadhipathi Balika Vidyalaya
Galle, Sri Lanka01.2015
BACHELOR OF EARLY CHILDHOOD EDUCATION -
IKON INSTITUTE OF AUSTRALIA
Melbourne, VICSkills
- Fast Learner
- Customer Assistance
- Team Work Skills
- Interpersonal
- Leadership Skills
Activities
Karate, Netball, Member of student council of NCHS
References
- Indika Thalpewila, General Manager, Southern Pearl Hospitality (PVT) LTD, +94 (77) 848 1076
- Wijehewage Jagath, Manager, Centhara Beach Weligama, +94 (77) 403 9142
- Niroshani Subasinghe Arachchi, Manager, Red Apple Restaurant, Weligama, +94 (41) 225 2653
Disclaimer
I do hereby declare that the particulars furnished above are true and correct to the best of my knowledge.
References
References available upon request.
Timeline
Cashier
Ceylon Aroma
06.2024 - Current
Receptionist
Centhara Beach Hotel
01.2022 - 08.2022
Cashier
Red Apple Restaurant
09.2018 - 12.2021
Casual Worker
Amazon Delivery Station (DVT1)
UniLink Diploma - Engineering
Swinburne University of Technology
Passed GCE Advanced Level Examination - Physical Science Stream
Janadhipathi Balika Vidyalaya
Passed GCE Ordinary Level Examination -
Janadhipathi Balika Vidyalaya
BACHELOR OF EARLY CHILDHOOD EDUCATION -
IKON INSTITUTE OF AUSTRALIA
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