Summary
Overview
Work History
Education
Skills
Timeline
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Ishmam Rahman

Sydney,NSW

Summary

Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities. Passionate individual with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.

Overview

3
3
years of professional experience

Work History

Leasing Consultant

century 21
01.2024 - Current
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Greeted potential tenants and provided information about the property.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Maintained accurate records of prospective renters, applications and leases.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.

Security Officer

millenium
01.2021 - 01.2024
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Performed first aid and CPR when necessary during emergency situations.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Provided escorts for visitors as needed throughout the facility.

Call Centre

raisers hub
02.2022 - 12.2023
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Performed outbound calling campaigns to promote new products or services.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Education

Randwick Boys
Randwick

Skills

  • Basic Mathematics
  • Market Trends
  • Background Checks
  • Sales Techniques
  • Organized Mindset
  • Business partnerships
  • Lease Renewals
  • Leasing Terms and Specifications
  • Sales and marketing aptitude
  • Background Check Process
  • Lease Agreements
  • Relationship Building
  • Property Maintenance
  • Customer service expertise

Timeline

Leasing Consultant

century 21
01.2024 - Current

Call Centre

raisers hub
02.2022 - 12.2023

Security Officer

millenium
01.2021 - 01.2024

Randwick Boys

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Ishmam Rahman