ISHMEET KAUR
Truganina,Victoria
Summary
Dynamic leader with a proven track record at Truganina Kebab Station, enhancing customer satisfaction and loyalty through strategic planning and quality control. Expertise in team collaboration and strategic marketing has led to optimized operations and a culture of excellence. Achievements include significant improvements in operational efficiency and team performance, underpinned by exceptional organizational and communication skills. Passionate about leveraging these skills to further organizational goals in public health initiatives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager
Truganina Kebab Station
Truganina, Victoria
11.2024 - Current
- Implemented quality control measures to uphold company standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategic plans to achieve company objectives.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Monitored staff performance and addressed issues.
Care Coordinator
Soveriegn Lives Victoria
Werribee, Victoria
08.2023 - 12.2023
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Communicated with patients with compassion while keeping medical information private.
- Provided emotional support to patients dealing with difficult health issues.
- Educated clients on available resources and services within their communities.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Health Promotion and Education.
- Program Development and Evaluation.
- Policy Development and Advocacy.
- Maintained accurate records of participants and provided effective service and support tailored to their needs.
Education
Bachelor of Arts - English Education
GURU NANAK DEV UNIVERSITY
INDIA06-2021
Masters in Public Health (Advance) - Public Health
Torrens University Australia
Melbourne, VICSkills
- Strategic Marketing Planning
- Work Schedule Optimization
- Data Interpretation
- Rapid Response Coordination
- Team Collaboration Management
- Strategic Business Planning
- Patient advocacy
- Time management
- Conflict resolution
- Verbal and written communication
- Policy adherence
- Documentation
- Case management
- Progress monitoring
- Data entry
- Team collaboration
- Organizational skills
- Community outreach
- Workflow management
- Active listening
- Goal setting
- Cultural sensitivity
- Scheduling
- Patient assessment
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Professional
Turkish
Limited
Certification
- First Aid and CPR
Affiliations
- Community Engagement
- Public Speaking and Wokshop Facilitation
References
References available upon request.
Timeline
Manager
Truganina Kebab Station
11.2024 - Current
Care Coordinator
Soveriegn Lives Victoria
08.2023 - 12.2023
Bachelor of Arts - English Education
GURU NANAK DEV UNIVERSITY
Masters in Public Health (Advance) - Public Health
Torrens University Australia
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