Travelling
Ishneet Kaur
General Manager - Healthcare
Melbourne,VIC
Summary
Business Strategy Executive with expertise in setting up, running and managing specialty clinics. Skilled at Operations Management, Quality Management, HR Management and implementing Health Information Systems. Strong operational acumen with proven abilities to improve operational efficiency with focus on business continuity planning & improvement as well as achieving optimum utilization of resources, thereby optimizing quality standards, lowering operating costs while maintaining focus on regulatory compliance and process enhancement through the use of technology.
A rational and strategic thinker with a proven ability to understand the existing dynamics and execute strategy accordingly.
A manager capable of understanding strengths of individuals and empower them to fulfill their potential which as well make a significant contribution to the business.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
General Manager
Heartwest
Melbourne, VIC
07.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices and systems to reduce turnaround time.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
Quality Manager
Heartwest
Melbourne, VIC
11.2015 - 07.2019
- Planning, coordinating and participating in system reviews and quality audits, assisting staff in identifying potential improvements to systems, processes and work flows.
- Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of an organization's resources.
- Developed quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize external and internal stakeholder satisfaction.
- Collaborated with fellow managers and oversaw quality control implementations and reporting.
- Provided observations, implement measures and perform training at various stages according to quality improvement plan.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Improved quality processes for increased efficiency and effectiveness.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Data management, propose strategic plan and analyze workflow for quality improvement initiatives
Assistant Manager - Quality
Indraprastha Apollo Hospital
New Delhi, India
11.2010 - 05.2015
- Working with medical, nursing and allied health and operating staff to establish procedures, standards, systems and procedures as per the hospital accreditation standards
- Monitoring the data and ensure compliance of data with the established policies and procedures for a service,
department and organization - Determining training needs of the employees at all levels
- Regularly imparting training to the employees to ensure quality patient care
- Implementation of standards for effective patient care
- Monitoring performance of consultants
- Acting as a catalyst for change and improvement in clinical outcomes and operational performance
- Coordinating and administering clinical and non clinical quality improvement health programs
- Conceptualize new initiatives and innovative ideas and implement them across different settings
- Develop standardized quality tools and matrices applicable across different hospital settings
- Data Management, Strategic Planning and Workflow Analysis
- Feasibility analysis
- Both prospective and retrospective risk identification, assessment and mitigation
- Conduct six sigma projects for operational and financial efficiency by eliminating the waste
Quality Control Officer
Grewal Eye Institute
Chandigarh, India
06.2010 - 10.2010
- Renewal of JCI accreditation after 3 years with 99.3% aggregate score Compliance of Data with the established policies and procedures
- Regularly imparting training to the employees to ensure quality patient care Implementation of standards for effective patient care
- Up gradation of processes in Customer care
- Solving of problems in Medical record department performance
- Introduction of new processes for inventory management. Evaluation of stock on the basis of minimum level, reorder trigger & reorder quantity. Establishment of economic order quantity for the stock in GEI
Education
MBA - Hospital Management
University Institute of Applied Management Science
Punjab University Campus, Chandigarh 04.2008 - 04.2010
Bachelor of Sciences - Dentistry
BJS Dental College And Research Institute
Ludhiana, Punjab, India 12.2002 - 12.2007
Skills
Performance improvement
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded opening of two new clinics. Established and managed partner relationships on a daily basis.
- Avid contributor to company's financial growth focusing on retaining the existing external and internal stakeholders.
- Supervised team of 30 staff members excluding contractors.
- Achieved results by completing tasks with accuracy and efficiency.
Interests
Reading fiction
Exploring new cuisines
Try new recipes
Timeline
General Manager
Heartwest
07.2019 - Current
Quality Manager
Heartwest
11.2015 - 07.2019
Assistant Manager - Quality
Indraprastha Apollo Hospital
11.2010 - 05.2015
Quality Control Officer
Grewal Eye Institute
06.2010 - 10.2010
MBA - Hospital Management
University Institute of Applied Management Science
04.2008 - 04.2010
Bachelor of Sciences - Dentistry
BJS Dental College And Research Institute
12.2002 - 12.2007
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