Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
AVAILABILITY
Timeline

Ishrona Mithil Mokit

Maidstone,VIC

Summary

Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.

Overview

1
1
Certification

Work History

Customer Service

Papparich
06.2025 - 07.2025
  • Received and served customer orders efficiently. Assisted in food preparation, specializing in fast food items like pizza, pasta, and burgers.
  • Supported the kitchen team as a 2nd Assistant Chef Helper, ensuring smooth kitchen operations.
  • Maintained a friendly and cooperative demeanor with all restaurant staff.
  • Demonstrated honesty and a strong work ethic, consistently delivering satisfactory performance.

Store Team Member

Shwapno
01.2025 - 05.2025
  • Assisting clients with product searches, responding to inquiries regarding products, and making suggestions.
  • Handling returns, processing payments, operating cash registers, and providing refunds.
  • Replenishing shelves with fresh supply while making sure merchandise is appropriately arranged.
  • Regularly counting inventories and reporting any inconsistencies.
  • Keeping track of inventories, returns, and sales data.

Education

Higher Secondary Certificate Examination (HSC) -

Abdul Kadir Mollah City College, Narsingdi, Dhaka
01.2023
  • Year 12
  • Session 2022-2023

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Quick learner with strong critical thinking skills, adept at solving complex problems
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Skilled in Graphics Design and Multimedia Programming
  • Delivers exceptional customer service
  • Customer service excellence
  • Excellent customer service skills

Certification


  • Certificate of completion in: Child Protection Results-Based Management Resource Pack from UNICEF
  • Certificate of completion in “Taking Action to Achieve Inclusive WASH” by WaterAid, The World Bank Group and UNICEF
  • Proficiency certificate in Basic Driving Training from Bangladesh Road Transport Corporation Training Center.

LANGUAGES

ENGLISH
BANGLA
HINDI

AVAILABILITY

  • Everyday (Early morning to late night)
  • 24 hours available

Timeline

Customer Service - Papparich
06.2025 - 07.2025
Store Team Member - Shwapno
01.2025 - 05.2025
Abdul Kadir Mollah City College - Higher Secondary Certificate Examination (HSC),

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Ishrona Mithil Mokit