ISHTPREET SINGH SETHI
2 Copal Street Mambourin
Summary
Dynamic Branch Manager with a proven track record at DAMAN MARKETING CO, excelling in branch operations management and customer service. Enhanced client satisfaction and secured long-term partnerships through effective sales strategies. Known for strong decision-making and attention to detail, consistently achieving and exceeding performance targets.
Overview
10
10
years of professional experience
Work History
Branch Manager
DAMAN MARKETING CO
LUDHIANA , PUNJAB , INDIA
10.2021 - 05.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Accounts Executive
DAMAN MARKETING CO
LUDHIANA , PUNJAB , INDIA
04.2018 - 09.2021
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
Office Worker
DAMAN MARKETING CO
LUDHIANA , PUNJAB , INDIA
01.2015 - 03.2018
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Created and maintained detailed records of all office activities.
- Monitored and tracked budgets and expenses.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Arts
ST. THOMAS SENIOR SECONDARY SCHOOL
LUDHIANA , PUNJAB , INDIA06-2014
Skills
- Branch operations management
- Customer service
- Excellent work ethic
- Attention to detail
- Team supervision
- Decision-making
- Cash handling
- Sales management
Languages
English
Professional Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Running
- Adventure Travel
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Branch Manager
DAMAN MARKETING CO
10.2021 - 05.2025
Accounts Executive
DAMAN MARKETING CO
04.2018 - 09.2021
Office Worker
DAMAN MARKETING CO
01.2015 - 03.2018
Arts
ST. THOMAS SENIOR SECONDARY SCHOOL