Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ishu Saini

Westmead,NSW

Summary

Dynamic and dedicated professional with extensive experience in customer service at MacDonald's Restaurant. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a positive team environment and ensuring operational efficiency. Committed to delivering exceptional service and fostering customer loyalty.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

1
year of professional experience

Work History

MacDonald's Restaurant

Crew Member
01.2025 - 07.2025

Job overview

  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

FBM

Housekeeping Room Attendant
11.2024 - 03.2025

Job overview

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Hungry Jack's

Crew Member
08.2024 - 12.2024

Job overview

  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

MacDonald's Restaurant

Customer Service Representative
02.2024 - 11.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Woolworths Supermarket

Team Member
06.2024 - 09.2024

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Western Sydney University
Sydney, NSW

Bachelor of Nursing from Nursing
04-2027

University Overview

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Problem-solving
  • Attention to detail
  • Cleaning
  • Customer engagement
  • Flexible schedule
  • Self-discipline
  • Initiative and Self-motivation
  • Safety awareness
  • Integrity and honesty
  • Verbal and written communication
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Hospitality service expertise
  • Creativity and innovation

Timeline

Crew Member
MacDonald's Restaurant
01.2025 - 07.2025
Housekeeping Room Attendant
FBM
11.2024 - 03.2025
Crew Member
Hungry Jack's
08.2024 - 12.2024
Team Member
Woolworths Supermarket
06.2024 - 09.2024
Customer Service Representative
MacDonald's Restaurant
02.2024 - 11.2024
Western Sydney University
Bachelor of Nursing from Nursing
Ishu Saini