Isiah Sp
Na,NA
Summary
Organized Call Center Agent offering role model skills-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
4
4
years of professional experience
Work History
Linfox Call Representive
Linfox
06.2023 - 04.2024
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Action Work Force Recruiter
ACT
03.2021 - 05.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Whare Houser Picker
AmeriCold Logistics
03.2020 - 03.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Skills
- Customer Service
- Goal-Oriented
- Call Center Customer Service
- Customer Correspondence
- Great at building connections over the phone
Timeline
Linfox Call Representive
Linfox
06.2023 - 04.2024
Action Work Force Recruiter
ACT
03.2021 - 05.2023
Whare Houser Picker
AmeriCold Logistics
03.2020 - 03.2022
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