Isis Schembri-lange
Forresters Beach ,NSW
Summary
Responsible, determine individual with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Fishbowl
10.2023 - 04.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Waitress
Sparqling
06.2023 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Supervisor
500 Degrees Steakhouse
02.2023 - 07.2023
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored food inventory and supplies to prevent waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Maintained accurate records of sales, labor and other costs.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Organized implementation of new banners, displays and menus.
- Controlled food costs and managed inventory.
Supervisor of Factory Operations
Embrace Wellness
02.2020 - 03.2023
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
- Created and delivered manufacturing labor cost and price input for customer quote reviews.
- Conducted research, market analysis, cross-referencing and testing and made independent judgments in applying guidelines for factory operation.
- Supervised ongoing daily production phases.
Trainer
F45
01.2022 - 11.2022
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
- Worked with subject matter experts to validate relevancy of content.
- Conducted site visits and follow up to verify progression and development of personnel.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Developed practical training programs to impart knowledge and improve individual skill sets.
Receptionist/Certified Personal Trainer
Castle functional fitness
04.2021 - 10.2022
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Brought greater levels of health to 3+ clients weekly through one-on-one customized personal training.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Resolved member and guest complaints or notified supervisor for solutions.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Improved membership enrollment by utilizing sales and marketing methods.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Demonstrated safe and proper exercise techniques to clients.
- Increased customer base through door-to-door canvassing and initiating cold calls.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Waitress
Blue lemon
09.2020 - 08.2021
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Crew Person / McCafe
Bateau bay McDonald’s
09.2018 - 01.2020
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Packed fast food products in approved containers, cups and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assembled and served meals according to specific guest requirements.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Stocked shelves and cases with new or transferred items.
- Served food quickly for positive guest experiences.
Waitress
Victoria Gilbert (get juicy)
03.2018 - 01.2019
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assembled and served meals according to specific guest requirements.
- Restocked utensils, napkins, disposable cups and straws when necessary.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Delivered drinks to customers.
- Maintained safe food handling practices to prevent germ spread.
Education
Bachelor Of Nursing - Nursing
Western Sydney University
High School Diploma -
TAFE NSW , Gosford
07.2023
Traffic Control -
Trans-plant Training
10.2022
Year 10 Completion - Rosa
Tuggerah Lakes Secondary College, Tumbi Umbi Campu
12.2021
Cert III in Fitness - Health And Fitness
Academy of Fitness
12.2021
Skills
- Competitive and Consumer Market Analysis
- Presentations and Demonstrations
- Documentation and Reporting
- Team Exercises
- Job Skill Building
- Attention to Detail
- Class Scheduling
- Cost Control and Reduction
- Company Policies and Procedures
- Public Speaking
- Lesson Planning
- Dining and Amenity Recommendations
- Problem Solving
- Teamwork and Collaboration
- Online Bookings Management
- Decision Making
- Multi-Line Telephone Skills
- Office Equipment Operations
- Customer Service
- Prioritization and Time Management
- Greeting and Seating Clients
- Production Efficiency
- Serving Arrangements Collaborations
- Workflow Coordination
- Table Monitoring and Turnover
- Cash Handling
- Phone Inquiries
- Guest Satisfaction
Timeline
Restaurant Manager
Fishbowl
10.2023 - 04.2024
Waitress
Sparqling
06.2023 - 10.2023
Restaurant Supervisor
500 Degrees Steakhouse
02.2023 - 07.2023
Trainer
F45
01.2022 - 11.2022
Receptionist/Certified Personal Trainer
Castle functional fitness
04.2021 - 10.2022
Waitress
Blue lemon
09.2020 - 08.2021
Supervisor of Factory Operations
Embrace Wellness
02.2020 - 03.2023
Crew Person / McCafe
Bateau bay McDonald’s
09.2018 - 01.2020
Waitress
Victoria Gilbert (get juicy)
03.2018 - 01.2019
Bachelor Of Nursing - Nursing
Western Sydney University
High School Diploma -
TAFE NSW , Gosford
Traffic Control -
Trans-plant Training
Year 10 Completion - Rosa
Tuggerah Lakes Secondary College, Tumbi Umbi Campu
Cert III in Fitness - Health And Fitness
Academy of Fitness