Iskander Djerourou
Melbourne,VIC
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
Novotel
08.2022 - 03.2023
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Hotel Receptionist
Radisson Blu Hotel, Kyiv Podil City Centre
05.2018 - 02.2022
- Monitored security cameras to maintain safety and security of guests and hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
Master of Arts - Management Quantitative Methods
Nupib University
Kyiv 07.2017
Skills
- Guest Accounts
- Transportation Arrangements
- Room Billing
- Complex Problem-Solving
- Safety Protocols
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Native or Bilingual
Russian
Full Professional
Timeline
Hotel Receptionist
Novotel
08.2022 - 03.2023
Hotel Receptionist
Radisson Blu Hotel, Kyiv Podil City Centre
05.2018 - 02.2022
Master of Arts - Management Quantitative Methods
Nupib University
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