Iskra Razmovski

• Exceeded target of 5% growth by achieving 12%
• Over 6 month period increased portfolio growth to number 1 position rank in the business overtaking Easy Street portfolio online channel
• Delivered performance management oversight and motivated 7 direct reports to achieve individual KPI targets, to perform day-to-day operations, to attend to security
• Prioritise Health and Safety Standards
• Achieved strategic business objectives and sales targets through coaching, mentoring and direction setting for staff
• Oversaw profit and loss accountability
• Contributed to review and update business procedures
• Accomplished growth rate of 19.8% in mortgage funds under management, written in six month period
• Provided support in policy review and writing to quality assurance teams.
• Set performance expectations for my team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Provided unwavering commitment and support to the National Refinance Team based off shore and Greater Sydney retail network
• Completed the relevant training well ahead of the expectation to be business ready for the project
• Delivered exceptional performance in home loan acquisition, refinance settlement bookings through quality communications through multiple platforms including Pexa, verbal and written. Managed and actioned approximately 150 files daily.
• Provided support to the district and business partners to ensure settlements process and outcomes met and exceeded the customer and business expectations
• As the SME for the North West District and Greater Sydney Region through the engagement with senior leaders I was able to work on strategies to develop and minimize the skill gaps.
• In partnership with branch and business centre leaders, established joint objectives and promoted synergy across departments
• Sourced data to analyze the skill gaps to develop training platform. Prepared and delivered the training to the network teams
• The uplift of 85% was significant, the executed documents and settlement files presented to the quality assurance teams were processed in a one touch completion and made ready for settlement
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for team projects. This was very gratifying project result.
• Self-motivated, with a strong sense of personal responsibility.

• Exceeded target of 5% growth by achieving 15.8% at the time of leaving the home centre
• Over a six month period the Net Promoter Score delivered an uplift from 66% to 98%. This validated customer - banker satisfaction and business growth
• Best uplift in the district overall
• Delivered performance management oversight and motivated 8 direct reports to achieve individual sales targets, to perform day-to-day operations, to attend to security
• Prioritize Health and Safety Standards
• Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels. Prepared and hosted very successful home buyers seminars, with industry experts and guest speakers.
• Achieved strategic business objectives and exceeded sales targets through coaching and direction setting for staff
• Oversaw profit and loss accountability for the branch
• Accomplished a growth rate of 125% in mortgage funds under management written in a six month period.
• Strengthened client relationships, providing personalized financial guidance and consultations. Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.

• Exceeded target of 5% growth by achieving 11.8% half on half
• Over a six month period the Net Promoter Score increased from 70% to 95%
• The team delivered significant uplift which was validated in customer and banker satisfaction and business growth
• Continued to deliver customer and banker satisfaction uplift in the district
• Delivered performance management oversight and motivated 8 direct reports to achieve individual sales targets, to perform day-to-day operations, to attend to security
• Prioritize Health and Safety Standards
• Achieved strong branch compliance result
• Prepared and hosted very successful Tradesman seminar, followed by home buyer's seminar and Broker evening event
• Achieved strategic business objectives and exceeded sales targets through coaching, mentoring and direction setting for staff
• Oversaw profit and loss accountability for the branch
• Accomplished a growth rate of 135% in mortgage funds under management written in a six month period, half on half.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Excellent communication skills, both verbal and written.

• Exceeded target of 5% growth by achieving 21.8% half on half.
• Over a six month period the Net Promoter Score increased from 75% to 95% . We delivered significant uplift which was validated in our customer and banker satisfaction and business growth. We continued to deliver customer and banker satisfaction uplift in the district.

• Delivered performance management oversight, coached and motivated 11 direct reports to achieve individual sales targets, to perform day-to-day operations, to attend to security. Prioritize Health and Safety Standards.
• Achieved strong branch compliance result.
• Prepared and hosted very successful Home buyer's seminar and Financial Planning evening event.
• Achieved strategic business objectives and exceeded sales targets through coaching, mentoring and direction setting for staff
• Oversaw profit and loss accountability for the branch
• Accomplished a growth rate of 145% in mortgage funds under management written in a six month period, half on half.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.