Isla Hughes
Mount Waverly,Victoria
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Considered hardworking, punctual and approachable.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Generalist
Club WYNDHAM
06.2025 - 12.2025
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked efficiently in Food and Beverage during peak seasonal operations throughout the winter snow season
Administration and Receptionist
Vermont Aged Care
09.2024 - 06.2025
- MATERNITY LEAVE COVER - Experienced receptionist/admin worker skilled in managing front desk operations, handling phone calls, and scheduling appointments. Proficient in office software, maintaining records, and managing correspondence. Strong organizational and multitasking abilities, with excellent communication and customer service skills. Reliable and detail-oriented, ensuring smooth office operations and a welcoming environment to visitors and residents.
Second in Command (2IC)
Meredith Music Festival – Eric’s Kitchen
03.2023 - 03.2025
- Experienced in high-volume festival kitchen management at Meredith Music Festival and Golden Plains Festival, ensuring smooth operations in a fast-paced, high-pressure environment. Skilled in team leadership, food preparation, stock management, and service coordination, with a strong focus on efficiency, food safety, and maintaining high-quality standards. Adept at problem-solving on the fly, managing kitchen logistics and overseeing a dynamic team. Proven ability to work collaboratively, adapt to changing demands, and deliver exceptional service in large-scale event settings.
Post Office Agent
Mount Hotham LPO – Australia Post
10.2022 - 02.2024
- Skilled in customer service, handling mail and packages, and managing transactions. Proficient in operating postal equipment, maintaining accurate records, and processing shipments efficiently. Strong organizational and multitasking abilities, with excellent attention to detail and reliability in ensuring timely and accurate service.
Barista and Bartender
The General
10.2022 - 02.2024
- Experienced lead bartender and barista skilled in crafting personalized beverages, managing inventory, and training staff. Proficient in mixology, coffee brewing techniques, and customer service. Consistently punctual and reliable.
Waitress and Lead Bartender
Hotel High Plains
08.2016 - 06.2022
- Skilled in customer service, table bussing, and maintaining cleanliness. Proficient in beverage knowledge and sales, with the ability to provide detailed menu descriptions. Consistently punctual and attentive, capable of creating personalized drinks to enhance customer experience and boost sales. Strong multitasking and communication abilities.
Education
Bachelor’s Degree of Psychological Science - Child and Family Studies
Deakin University
Burwood, VIC06-2025
High School Diploma - undefined
Swifts Creek P-12 School
11.2021
Skills
- Effective organizational skills
- Time management
- Strong customer service via phone
- Detail-oriented data management
- Customer/Client relations
- Office administration
Certification
- National Police Check (2024)
- Responsible Service of Alcohol (2025)
- Food Handling Certificate (2025)
- Food Allergen Training Certificate (2024)
- Barista Training Course (2020)
Timeline
Guest Service Generalist
Club WYNDHAM
06.2025 - 12.2025
Administration and Receptionist
Vermont Aged Care
09.2024 - 06.2025
Second in Command (2IC)
Meredith Music Festival – Eric’s Kitchen
03.2023 - 03.2025
Post Office Agent
Mount Hotham LPO – Australia Post
10.2022 - 02.2024
Barista and Bartender
The General
10.2022 - 02.2024
Waitress and Lead Bartender
Hotel High Plains
08.2016 - 06.2022
High School Diploma - undefined
Swifts Creek P-12 School
Bachelor’s Degree of Psychological Science - Child and Family Studies
Deakin University