Isla Marshall
Brisbane
Summary
I have a lot of prior work experience, i have done dance professionally, and traveled a lot, i have a lot of experience with customer service and im a very social outgoing person who loves new opportunities.
Overview
3
3
years of professional experience
Work History
Babysitting
Babysitting Service
01.2023 - Current
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
Boostie
Boost Juice
03.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Ice Cream Server
New Zealand Natural
04.2023 - 12.2024
- Served a variety of ice cream flavors while ensuring quality and presentation standards.
- Assisted customers in selecting products, enhancing overall service experience.
- Maintained cleanliness and organization of serving area to promote safety and efficiency.
- Operated point-of-sale system for accurate transaction processing and cash management.
- Collaborated with team members to improve workflow during peak hours, ensuring timely service.
- Trained new staff on operational procedures, fostering a cohesive team environment.
- Implemented inventory tracking methods to manage stock levels effectively across shifts.
- Provided feedback on customer preferences to support product development initiatives.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Utilized proper portion control to determine customers receive correct portion size.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
- Notified supervisor and peers of low product inventory and customer complaints.
- Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.
- Increased sales by suggesting popular flavor combinations and upselling toppings.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Contributed to marketing efforts by sharing appealing photos of ice cream creations on social media.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Implemented recycling program for packaging materials, supporting environmental sustainability.
- Collaborated with local suppliers to source high-quality ingredients, enhancing flavor profiles.
- Prepared wide variety of ice cream flavors and toppings, ensuring options for every customer preference.
- Enhanced customer experience by providing friendly and efficient service.
- Created special menu for dietary restrictions, accommodating more customers.
- Gathered customer feedback to inform menu changes and specials, adapting to trends.
- Developed loyal customer base through personalized service and remembering regulars' preferences.
- Resolved customer complaints with empathy and professionalism, restoring satisfaction.
- Followed health and safety guidelines meticulously, ensuring safe eating environment.
- Managed inventory, ordering supplies before running low and avoiding service interruptions.
- Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
- Kept freezer and storage areas organized, optimizing workflow and reducing preparation time.
- Improved team morale with positive attitude and support during peak hours.
- Handled cash transactions with accuracy, building trust with management and customers.
- Assisted in planning and executing promotional events, attracting new customers.
- Streamlined ice cream serving process, reducing wait times during busy periods.
- Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Homeschooled
Brisbane, QLDSkills
communication
teamwork
problem solving
leadership
time management
Languages
French
Native or Bilingual
German
Elementary
Spanish
Elementary
English
Native or Bilingual
Timeline
Boostie
Boost Juice
03.2025 - 12.2025
Ice Cream Server
New Zealand Natural
04.2023 - 12.2024
Babysitting
Babysitting Service
01.2023 - Current
High School Diploma -
Homeschooled