Isla Mayenschein
Mullumbimby,NSW
Summary
I'm a motivated and enthusiastic person seeking employment in a position that will not only challenge me, but also utilise my skills and knowledge. I have extensive experience working with people through my previous and current work. The responsibilities I have been accountable for in my previous and current roles have provided me with a great skill set. I take pride in my people management, my excellent communication, my resilience and determination and my capacity to thrive in challenging environments.
Overview
3
3
years of professional experience
Work History
Fire Fighter
NSW FIRE AND RESCUE
11.2021 - Current
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Professionally trained in HAZMAT incidents
- Motor vehicle accident trained which include use of hydraulic tools e.g jaws of life
- Working closely and communicating with other emergency services such as Ambulance and Police services
- Participating in community safety and education
- Ability to multitask and work under pressure in an intense situation
- Professional integrity
- Following work health and safety procedures
- Fire ground communications via radio and hand signals
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
Bush Regenerator
ReForest Now
03.2024 - Current
- Rehabilitation of rainforest and bushland
- Planting of native species
- Native species Identification
- Native species Identification
- Weed mapping and management
- Seed collecting and propagation
- Help restore wildlife habitats
- Chemical Spraying and injection of invasive species
- Ability to work unsupervised or in a team environment
- Work Health and safety
- General maintenance and repair on tools such as drills, spray packs and hand tools.
- 4wdriving skills
Customer Service Professional
Hunter Water Corporation
01.2023 - 03.2024
- Provide resolutions in a calm and friendly manner with my exceptional customer service skills
- Providing concise information on services
- Excelling in technology knowledge and troubleshooting
- Develop rapport with customers through active listening and empathetic communication
- Assisted customers by answering questions and responding to inquiries.
- Being able to provide a quick response and positive engagement using multi-channel communication
- Remain tenacious in difficult situations and handling all kinds of enquires with a efficiency
- Applying the companies values with every interaction and being able to adapt quickly with a positive attitude when handling different types of customers
Education
Advanced Diploma - Acting
Regional Institute of Performing Arts
Newcastle 01.2015
Year 12 Graduation - Education
Dungog High School
Dungog, NSW11.2014
Skills
- Outstanding communication skills; written and verbal
- Exceptional customer service
- Employee training
- Risk and issue management
- Relationship management
- Time management & ability to work under pressure
- Leadership, decision making & conflict resolution
- Working in a team or independently
- Cash handling and cashier balancing
- Efficient problem solving skills
- Fire Apparatus Operation
- De-Escalation Techniques
Licenses and qualifications
- First aid and CPR
- Class C drivers license
- Working with children card
- NDIS certificate
- Work Health & Safety General Construction Induction
References
- Stephanie Jones, NSW Fire and Rescue, 0491027297, stephanie.jones@fire.nsw.gov.au
- Kellie Dunning, Hunter Water, 0458534753, kellie.dunning@hunterwater.com.au
Timeline
Bush Regenerator
ReForest Now
03.2024 - Current
Customer Service Professional
Hunter Water Corporation
01.2023 - 03.2024
Fire Fighter
NSW FIRE AND RESCUE
11.2021 - Current
Advanced Diploma - Acting
Regional Institute of Performing Arts
Year 12 Graduation - Education
Dungog High School
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