ISLA MCKELLAR O'CONNELL
STANFORD MERTHYR,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Excellent customer service.
Happy and positive attitude with all aspects of work and life.
Current RSA RCG and ARCG
Overview
5
5
years of professional experience
Work History
Bistro Attendant
CLUB MAITLAND CITY
RUTHERFORD, NSW
11.2021 - 06.2023
- Adhered to food service sanitation guidelines and standards.
- Delivered top quality customer service while managing multiple tasks.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Verified order accuracy and delivered to guests on-time to promote great service.
- Processed order transactions and handled debit and cash operations.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
BARISTA
CLUB MAITLAND CITY
RUTHERFORD, NSW
11.2021 - 06.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Bar Attendant
CLUB MAITLAND CITY
RUTHERFORD, NSW
11.2021 - 06.2023
- Collected and processed payments via cash and credit card.
- Built excellent relationships with guests to achieve repeat business.
- Delivered high-quality beverages in fast-paced, customer-centered setting.
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Complied with local and state liquor and food handling laws and regulations.
- Demonstrated menu knowledge by enthusiastically making recommendations.
- De-escalated conflicts between intoxicated guests with tact and diplomacy.
- Attended to up to [Number] guests per night in busy environment.
- Collaborated with servers, barbacks and hostess to deliver seamless guest experience.
- Poured drinks using standard pour according to specifications.
- Took food and drinks to bar and table customers.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Used POS system to ring up customers and open and close tabs.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Checked identification for each person purchasing alcohol.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Sliced and pitted fruit used to garnish drinks.
- Replenished bar glasses, garnishes and condiments.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Studied bartenders to learn recipes for different mixed cocktails.
BAR & GAMING ATTENDANT
CLUB MAITLAND CITY
RUTHERFORD, NSW
11.2021 - 06.2023
- Handled customer requests and complaints quickly to improve overall service.
- Collected money for games and provided customers with tokens, tickets and correct change.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Restocked prizes and updated supply quantities in system, reporting to management on changes.
- Computed payouts for ticket dispensing games to guests.
- Performed daily upkeep and cleaning of game room components.
Newcastle Branch Supervisor
Hello Fresh
Newcastle Nsw
08.2023 - Current
- Supervising the staff
- Overlooking dispatch
- Scanning and staging
- Maintaining QC
- Unloading the linehaul
- Incharge of staff training
Gaming Attendant
The George Tavern
East Maitland Nsw
07.2023 - Current
- Greeted guests and provided information about the gaming area.
- Demonstrated knowledge of wines, beers, spirits and cocktails.
- Responded appropriately to difficult or irate customers in order to maintain a positive atmosphere in the gaming area.
- Checked ID's upon entry into the gaming area according to policy and procedure.
- Verified age identification when serving alcoholic beverages to customers.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Kitchen Hand
THE ORANGE TREE CAFE
MAITLAND, NSW
03.2019 - 11.2021
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Partnered with chef to cook food and comply with food preservation guidelines.
Education
YR 10 -
Maitland High School
East Maitland, NSW12.2018
Skills
- Staff Training
- Inventory Management
- Responsible Alcohol Service
- Service Oriented
- Cash Handling
- Equipment Inspection
- Food and Beverage Service
- Alcoholic Beverage Service
- Safety Training
- Deposit Preparation
- Cash Receipt Balancing
Timeline
Newcastle Branch Supervisor
Hello Fresh
08.2023 - Current
Gaming Attendant
The George Tavern
07.2023 - Current
Bistro Attendant
CLUB MAITLAND CITY
11.2021 - 06.2023
BARISTA
CLUB MAITLAND CITY
11.2021 - 06.2023
Bar Attendant
CLUB MAITLAND CITY
11.2021 - 06.2023
BAR & GAMING ATTENDANT
CLUB MAITLAND CITY
11.2021 - 06.2023
Kitchen Hand
THE ORANGE TREE CAFE
03.2019 - 11.2021
YR 10 -
Maitland High School
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