Isla McMahon

• Engaged with patrons to provide exceptional customer service and foster a welcoming atmosphere, preparing and serving alcoholic and non-alcoholic drinks efficiently, while following safety protocol for responsible serving of alcohol.
• Served high customer volumes during popular events.
• Set up and coached customers in 'barefoot bowling'.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained cleanliness and organization of bar area to ensure smooth operations.
• Assisted in inventory management, tracking stock levels and minimizing waste.
• Collaborated with team members to enhance workflow during peak hours.
• Processed cash and card transactions accurately while managing the till effectively.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Working remotely and independently, using problem solving skills to initiate appropriate solutions, including resolved customer inquiries through email to find timely and effective solutions, including providing product knowledge and support, refunds, returns, and liaison with Australia Post.
• Using excellent written conflict resolution skills so unhappy customers felt heard, understood, and supported.
• Utilized Zendesk and other software systems to track customer interactions, enhancing service response times.
• Collaborated with team members to streamline processes for improved customer satisfaction.

• Developed and maintained filing systems for patient records using Halaxy practice managment software (some exposure to Power Diary, now called Zanda Health).
• Processed payments and Medicare claims accurately, reducing delays in reimbursement and increasing efficiency.
• Monitored website enquiries.
• Engaged in ethical practices relevant to psychology regarding confidentiality and privacy.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Fitting shoes for customers.
• Managed inventory levels, ensuring stock availability and organization on sales floor.
• Processed transactions accurately using point-of-sale systems, maintaining efficient checkout operations.

• Led vocal performances, captivating audiences with dynamic stage presence and improvisational skills.
• Collaborated with musicians to create unique arrangements, blending jazz and funk elements effectively.
• Developed and practiced original compositions, enhancing the band's repertoire and artistic direction.
• 'Bumped' in and out, as our own 'roadies'.

A range of work skills required, including:

• Providing a welcoming customer experience.
• Excellent communication skills and demonstrated respect, friendliness and willingness to help.
• Experience in high pressure customer service environments.
• Taking payments via eftpos and cash register.
• Cleanliness and organisation in work areas.
• Managing stock.
• Setting up stock displays.

• KMart television advertisement - a day's filming requiring patience, resilience, and the ability to take direction
• Fyansford Property brochure and billboard shoot - Six hour shoot requiring commitment, perserverence, and taking direction from a photographer.