Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isla Patterson

Randwick,New South Wales

Summary

Dynamic team leader with a proven track record at Makai Acai, enhancing productivity through effective performance improvement strategies and strong people management. Skilled in conflict resolution and staff training, I fostered a collaborative environment that increased customer satisfaction ratings by addressing service quality issues promptly. Committed to excellence and team success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader

Makai Acai
03.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.

Umpire

Randwick Netball Association
01.2019 - Current
  • Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
  • Promoted good sportsmanship among players.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.
  • Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
  • Contributed to efficient game management by collaborating with other officials and communicating clearly on calls made during gameplay.
  • Retained knowledge of sporting rules and regulations for compliant adjudication.
  • Facilitated smooth gameplay by making quick, accurate decisions based on thorough knowledge of the sport''s rules.
  • Developed strong relationships with coaches and teams, promoting mutual respect and a positive atmosphere during games.
  • Provided clear explanations to players and coaches regarding rulings made during gameplay, fostering understanding among all participants.
  • Communicated with fans, coaches, players, and other umpires.
  • Maintained control of games, for safe, timely event running.
  • Trained and mentored new referees and other sports officials.

Team Member

Kmart
01.2022 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
  • Collected, arranged, and input information into database system.

Team Member

OFA Showstar
03.2022 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

High School Diploma -

Brigidine College Randwick
Randwick
10-2024

Certificate - Hospitality

Brigidine College Randwick
Randwick
10-2023

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Staff training
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Staff education and training
  • Cash handling
  • Flexible schedule
  • Employee training
  • Leadership
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Decision-making
  • Excellent communication
  • Quality assurance
  • Task prioritization
  • Teamwork
  • Reliability
  • Team collaboration
  • Team leadership
  • Effective communication

Certification

  • Certified first aid, surf lifesaving NSW
  • Certified CPR, surf lifesaving NSW
  • Certified Hospitality, Brigidine College Randwick
  • Certified Bronze Medallion, surf lifesaving NSW
  • Certified umpire, Coogee Dolphins umpiring course
  • Certified Surf Rescue certificate, surf lifesaving NSW
  • Responsible service of Alcohol certificate, NSW online training

Timeline

Team Leader

Makai Acai
03.2023 - Current

Team Member

OFA Showstar
03.2022 - 04.2022

Team Member

Kmart
01.2022 - 01.2023

Umpire

Randwick Netball Association
01.2019 - Current

High School Diploma -

Brigidine College Randwick

Certificate - Hospitality

Brigidine College Randwick

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Isla Patterson